Service Manager

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Full Time Management Ann Arbor, MI, US

5 days ago Requisition

Salary Range: $45,000.00 To $70,000.00 Annually

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values.

OUR MISSION:

To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE:

Service Manager

CLASSIFICATION:
Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family‑owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi‑market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon.

Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards, high standards for customer satisfaction, and a strong work ethic to achieve results.

• Greet customers and assess their tire and automotive service needs with a professional, customer‑focused approach.
• Partner closely with Store Manager to learn how to interview, select and train service technicians, utilizing developing technical expertise to understand how knowledge, skills and experiences align with business needs and role definitions.
• In partnership with the Store Manager, assist in evaluating knowledge, skills and performance of all technicians; provide input and learn how to make recommendations regarding development, promotions, merit, discipline, etc.
• Support and learn to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency.
• Assist in overseeing and assigning daily work orders including time, tools, materials and equipment needed.
• Learns to provide technical expertise and support diagnosis for general and complex service requests for all make and model vehicles.
• Support and suggest technical training to ensure constant skill improvement and enhancement for all service technician levels.
• Assist in overseeing safe operations and proper working order of all tools and equipment in the shop; support ordering necessary replacements or repairs upon budget approval.
• Ensure adherence to company policies, procedures, and safety standards at all times.
• Maintain high standards for store cleanliness, organization, and inventory management.
• Support analysis of financial and operational data to identify trends and assist in implementing improvement plans for underperforming stores.
• Ensure consistent delivery of exceptional customer service and assist in resolving escalated concerns promptly.
• Support management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations.
• Help lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager.
• Ability to meet flexible schedule requirements…