Practice Manager

Employment Type:

Full time

POSITION

DESCRIPTION:

Responsible for working with the Site Medical Director (SMD) to oversee the clinical and administrative aspects of the practice(s), including practice profitability, revenue goals and CORE metrics. This includes accountability for clinical quality of care, customer satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, staff leadership and assuring adequate access for patients.

Leadership Responsibilities – Directs the internal practice operations; creates benchmarks, tracks and reports progress, researches process improvements/efficiencies, recommends and implements changes.

Works with the SMD to develop the vision and direction of the practice in alignment with IHA’s priorities.

Works with practice providers and practice management team to develop, implement and manage the CORE Work plan.

Assures that the highest quality of care is delivered by the practice:

Reviews patient care quality data and peer review data and develops action plans, as necessary.

Reviews practice risk assessment regularly.

Monitors continuing medical education of the team.

Ensures the patient satisfaction scores related to the office demonstrate continuous improvement.

Management Responsibilities – Manages practice staff - hiring, training, supervising, evaluating, disciplining and terminating.

Creates a positive and productive work environment to attract and retain staff, providers and patients.

Works closely with the SMD, practice supervisors, Associate Division Director and the Division Director to ensure that IHA employees are of the appropriate number and mix of competencies, skill levels, educational and experiential backgrounds, and other qualifications.

Organizes and implements orientation and training programs for all new staff and providers under the guidance of the SMD.

Promotes educational opportunities for staff and providers; develops future leadership within the office.

Reviews annual staff and provider satisfaction reports with Associate Division Director, Division Director, SMD, office leadership, providers and staff; develops, implements and monitors ongoing improvement plans.

Works with Associate Division Director, Division Director, staff supervisors, SMD and HR to address personnel issues.

Contributes to the evaluation and improvement plans for Physicians/APNs. Coordinates the scheduling of providers.

Compliance Responsibilities
- Assures the practice’s compliance with federal, state and safety regulations.

Ensures that the practice maintains a physician documentation and coding audit program. Accountable, with the Associate Division Director, Division Director and SMD, for assuring compliance with patient and staff safety regulations. Supports the Associate Division Director, Division Director, SMD, Division Head and clinical leadership with producing plans for improving quality and patient safety.

Communication Responsibilities – Works respectfully and cooperatively with management, staff, patients and vendors; handles escalated patient and staff issues, as needed.

Administers regular provider and staff meetings to gather feedback; ensures appropriate patient access and develops teamwork. Assures that all office staff and providers have support and accurate information about IHA activities and goals. Meets regularly with Associate Division Director, Division Director and SMD to review progress and problems in the practice. Attends Divisional Operating Team and Practice Manager meetings, and others, as required.

In conjunction with the Associate Division Director, Division Director and SMD, meets regularly with practice providers to review material from Operating Team meetings, financials including provider productivity and budget status report, and to review progress on goals and CORE work plan.

Fiscal Responsibilities
- Accountable, along with the Associate Division Director, Division Director and SMD, for the financial performance of the practice.

Develops and manages practice annual budget. Reviews monthly financial data and develops meaningful tools to assist Associate Division Director,…