Human Centered Design Project Manager

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The person in this position will work closely with the program directors, program managers, Design & Informatics team, and staff of the Michigan Collaborative for Type 2 Diabetes (MCT2D) to lead and support design-focused quality improvement initiatives across the collaborative. This role will serve as the primary project lead for digital, design, and informatics initiatives across the collaborative, responsible for coordinating stakeholders, managing project scope and timelines, and ensuring successful implementation of strategic priorities.

The person in this position will do this by overseeing cross-functional projects involving the planning, development, implementation, evaluation, and continuous improvement of digital tools, educational resources, dashboards, data visualizations, websites, and other collaborative initiatives. They will partner closely with the MCT2D Design and Informatics team, the MCT2D coordinating center leadership, and other stakeholders to translate complex healthcare information and data into intuitive, user-centered experiences that support patients and healthcare professionals across the State of Michigan.

This position will also lead project management activities related to design and informatics initiatives, including coordinating cross-functional teams, monitoring timelines and deliverables, proactively communicating project progress and barriers, and ensuring that all work meets high standards for quality, usability, and stakeholder experience. The individual will help guide strategic opportunities for innovation by incorporating user feedback, co-design methods, and human-centered design principles into collaborative initiatives and quality improvement efforts.

The list of stakeholders for this position includes the MCT2D program directors, program managers, Design & Informatics team, and staff; the Michigan Data Collaborative;
Blue Cross Blue Shield of Michigan; patients and their families and support networks; and clinicians throughout the State of Michigan. Applicants may provide a portfolio demonstrating experience leading design, UX, or digital product initiatives, as well as a cover letter and resume, in order to be considered for this position.

• Develop and manage project charters, work plans, timelines, resource requirements, and success metrics.
• Coordinate project teams composed of design, informatics, clinical, administrative, and external stakeholders.
• Independently prioritize initiatives and allocate effort across competing collaborative priorities.
• Identify project risks and implement mitigation strategies.
• Make operational decisions regarding project scope, sequencing, and resource utilization.
• Serve as the primary point of accountability for project outcomes.
• Work with MCT2D's leadership team and Design & Informatics team to propose and oversee design, development, and implementation of quality improvement projects and tools.
• Track and proactively report on project performance to the MCT2D leadership team, including barriers, schedule or scope changes, progress to date, and completion of milestones.
• Ensure the project experience and results delivered measure up to the highest standards and expectations of both internal and external users.
• Co-lead Design and Informatics team meetings to ensure understanding of project details.
• Oversee team execution of project deliverables following the established project plan and proactively follow up with team members and external stakeholders to ensure project deliverables are on track.
• Identify and raise budget, scope or timeline concerns and offer ideas for solutions.
• Collect and share/report data measuring project performance against established goals.
• Identify additional projects and new opportunities guided by feedback from MCT2D participants or program leadership.

• Create original, artful, user-centered visual media?ranging from printed clinic posters, user interface and interaction designs for web and mobile applications, interactive data visualizations that meet the needs of our stakeholders. Combine creative concept development, strong visual storytelling, and technical execution to engage stakeholders, meet the organization's strategic priorities, and convey complex healthcare data and information in a straightforward yet engaging manner.
• Visual media will include high-end web and print graphics, short animations and videos, templates, slide decks, infographics, brochures, fact sheets, and user interface components and…