Business Center Branch Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where every employee feels respected, valued and has an opportunity to contribute to the company’s success.

As a Business Center Branch Manager within PNC’s Retail Branch organization, you will be based in Ann Arbor, MI at the Huron Parkway branch.

PNC is an in‑office company that fosters a collaborative and supportive culture. Candidates are encouraged to connect with a recruiter or hiring manager to discuss workplace expectations and branch hours for this location.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Manage priorities through planning and execution to drive all aspects of branch performance.
• Drive revenue and customer loyalty through consultative interactions with clients and solutions that help them achieve financial well‑being.
• Create a differentiated customer experience, making banking easy in an omni‑channel environment.
• Lead and influence the agenda of a broad range of ecosystem partners.
• Accountable for risk management and compliance in a complex business environment.
• Build a high‑performing team through attraction, onboarding, coaching and development of branch team members.
• Lead, plan and execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share‑of‑wallet growth of consumer and business households and by effectively leading ecosystem partnerships.
• Drive business banking results primarily through business development and community involvement activities.
• Coach to consultative selling, driving results and enabling customer financial well‑being.
• Hold a foundational understanding of balance sheet and income statement.
• Ensure delivery of a differentiated client experience, providing technology‑enabled interactions, solutions and advice‑oriented consultation that improves client financial well‑being.
• Lead effective problem resolution, making banking easy for customers.
• Connect all of PNC, delivering a seamless customer experience in an omni‑channel environment.
• Drive the employee experience, managing acquisition, retention, onboarding, performance and talent development.
• Model PNC values by cultivating and supporting an inclusive workplace.
• Manage operational, human capital, reputational and business risk.
• Exercise leadership, authority and sound decision‑making to mitigate sales‑practice risk.
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results‑Oriented Competencies, Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management.
• Work Experience: Typically 5+ years of related experience and at least 2 years of previous supervisory experience. A comparable combination of education, job‑specific certification(s) and experience (including military service) may be considered in lieu of a degree.
• Education: No degree required.
• Certifications: None required.
• Licenses: Must be able to serve as a Notary Public in the applicable state.
• Additional background checks as required by Consumer Financial Protection Bureau regulations.

• Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options.
• Employee and spouse/child life insurance.
• Short and long‑term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account; backup child/elder care; adoption, surrogacy and doula reimbursement.
• Educational assistance, including select programs fully paid.
• Robust wellness program with financial incentives.
• Paid time off: maternity and/or parental leave; up to 11 paid holidays per year; 9 occasional absence days per year unless required by law; 15 to 25 vacation days per…