Key Account Soft Services & Workplace Manager

Key Account Soft Services & Workplace Manager

Key Account Soft Services & Workplace Manager

Contract:

Infrastructure

Location:

Livingston, EH54 8AF

Hours of work: 40

Contract Type:
Permanent

We are seeking a Key Account Soft Services & Workplace Manager to lead and manage the delivery of integrated Soft Services and Space Planning across a client's portfolio.

This role is responsible for ensuring exceptional service delivery, maintaining strong client relationships, and meeting contractual obligations, budgets and key performance indicators (KPIs).

Job Description

We are looking for a commercially aware and experienced facilities management professional with a strong background in Soft Services and Space Planning.

The successful candidate will lead operational teams and subcontractors, drive continuous improvement initiatives, and ensure compliance, quality and operational excellence across multiple sites throughout the UK and Ireland.

Key Responsibilities

Act as the primary point of contact for key clients, building and maintaining strong relationships through regular meetings and performance reviews.

Ensure contractual obligations and service level agreements (SLAs) are consistently achieved and identify opportunities to enhance services and support business growth.

Lead and manage the delivery of Soft Services and Space Planning teams across multiple sites throughout the UK and Ireland.

Oversee the consistent delivery of Soft Services including waste management, feminine hygiene, pest control, grounds maintenance and window cleaning.

Ensure the effective delivery of Space Planning and Lift & Shift services across the UK.

Manage account budgets, forecasts and profit and loss performance, identifying efficiencies and cost-saving opportunities.

Ensure compliance with health, safety, environmental and statutory regulations, including risk assessments, safe systems of work and incident investigations.

Recruit, develop and retain high-performing teams while monitoring KPIs and implementing continuous improvement initiatives in collaboration with the Pure Space team.

Professional and Personal Competencies/Qualifications

Skills and Experience:

Proven experience in facilities management, specifically within Soft Services and Space Planning.

Experience managing large client accounts and multiple service lines.

Strong leadership and people management skills.

Commercial awareness and strategic planning capability.

Financial and budget management experience.

Excellent communication, negotiation and stakeholder management skills.

Additional Requirements:

Full UK driving licence essential.

• Car or car allowance provided.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilities management

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed…