Multifunction Services Intermediate Supervisor

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Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.

The Multifunction Services Intermediate Supervisor provides direct supervision and daily operational oversight for Environmental Services (EVS) staff within assigned areas, shifts, or functions. This position supervises 15+ employees and is responsible for staff scheduling, workflow coordination, payroll and timekeeping review, attendance monitoring, performance evaluations and documentation, onboarding, training, quality inspections, service recovery, and regulatory readiness. The Intermediate Supervisor ensures EVS services are delivered in accordance with department standards, Infection Prevention requirements, Joint Commission expectations, safety guidelines, and institutional policies while promoting professionalism, accountability, teamwork, safety, service excellence, and continuous improvement.

• Provide direct supervision and daily operational oversight for Environmental Services staff, including a team of 15 or more employees
• Coordinate daily staffing, assignments, workflow, service priorities, shift coverage, room turnaround needs, discharge activity, urgent requests, and routine cleaning demands to support timely and efficient service delivery
• Supervise, coach, motivate, and hold staff accountable for performance, productivity, quality, safety, attendance, professionalism, and customer service expectations
• Communicate department expectations, operational updates, staffing changes, safety reminders, quality concerns, and process changes to staff in a timely and consistent manner
• Participate in recruitment, interviewing, selection, onboarding, training, performance evaluations, corrective action, investigations, and employee relations processes as assigned
• Perform payroll, timekeeping, attendance monitoring, overtime review, discrepancy resolution, and related documentation in accordance with established deadlines, Human Resources policies, labor guidelines, and institutional procedures
• Ensure staff mandatories are completed accurately and timely, including Cornerstone classes and performance evaluations
• Maintain accurate and confidential documentation related to payroll, attendance, performance, coaching, corrective action, training, inspections, audits, service concerns, and other supervisory activities
• Conduct daily rounding and complete assigned inspections, audits, and observations to assess cleanliness, staff performance, workflow, customer needs, safety concerns, supply levels, equipment issues, service quality, and compliance with required quality measures
• Ensure cleaning and disinfection practices meet department standards, Infection Prevention requirements, Joint Commission expectations, safety guidelines, and applicable regulatory requirements; reinforce proper use of PPE, hand hygiene, isolation precautions, chemical safety, equipment safety, waste handling, and other safe work practices
• Identify quality, safety, service, workflow, supply, equipment, performance, and compliance trends; implement follow‑up actions, support quality improvement and regulatory readiness activities, and elevate concerns as appropriate
• Support service recovery and routine issue resolution by investigating concerns, addressing patient/customer, employee relations, staffing, workflow, and operational concerns, and escalating complex or sensitive matters to appropriate leadership
• Support special cleaning requests, department projects, emergency response, surge situations, and other duties as assigned

• At least one of the following:
  • Associate's degree and 4 years of supervisory experience in an environmental services, educational, healthcare, hospitality, or other related field
  • Bachelor's degree and 2 years of supervisory experience in an…