Registered NURSE: Ambulatory Care Services; Intake Coordinator Adult Bone Marrow Transplant & L

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Professional RN with clinical knowledge specific to the multidisciplinary care of hematology oncology patients, who provides individualized assistance to patients, families, and caregivers.
• Obtain accurate clinical and logistical information, allowing for safe triage and efficient first contact. (Referral review, pathology reports, radiology reports, and laboratory data, Verification of pathology/diagnosis, Risk Scan/Urgency Triage, Identify potential research opportunities / clinical trials)
• Support clinical triage and new referrals to facilitate appropriate scheduling, patient needs and timely access to care in collaboration with the scheduling intake team.
• Identify potential research opportunities and clinical trials.
• Perform Clinical Intake & Symptom Assessment including but not limited to, symptoms reported, severity of symptoms, functional status, comorbidities, current medications and allergies, and pregnancy and fertility considerations.
• Identify psychosocial status, perform financial screening and identify barriers to care such as health literacy challenges, transportation issues, financial/insurance issues, family/caregiver limitations, cultural/linguistic/spiritual needs, internet/phone stability, housing and food insecurity.
• Provide education and emotional support to patients and their families to help reduce the anxiety that a new diagnosis of cancer may bring prior to the new patient’s appointment.
• Promote seamless and timely patient‑centered care from the time of referral, through the new patient appointment.
• Provide guidance to promote positive outcomes and patient satisfaction.
• Provide culturally sensitive, age‑specific team‑based care models in delivering nursing care for the oncology patient population.
• Accurate and efficient documentation of nursing care.
• Knowledge and appropriate use of internal and external resources.
• Translate complex medical information into language patients, families, and caregivers can understand and apply.
• Participates in the tracking and monitoring of metrics and outcomes, in collaboration with clinical administration to document and evaluate program outcomes.
• Serve as an essential liaison for patients from referral to new patient appointments.
• Responsible for outreach efforts to establish and maintain positive working relationships with key members of the healthcare team.
• Cross‑coverage expectations with other intake positions as needed.

• Demonstrate critical thinking skills using the nursing process, excellent problem‑solving skills, and demonstrated ability to set priorities.
• Demonstrate customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals.
• Demonstrate accountability and dependability, including a good attendance record with punctuality.
• Demonstrate adaptability to changing needs and priorities based on unit, department, and institutional goals/objectives.
• Demonstrate knowledge and skills providing patient and family education and reinforcement related to oncologic conditions including, but not limited to, chemotherapy, immunotherapy, oral therapy, infusion, etc.
• Proficiency with typing and electronic health record documentation.
• Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence‑based interventions.
• Willingness to adapt to different populations within the team as patient demands require. Orientation and training would be provided for new subspecialties.

Must be met within the triannual certification window proportionate to hire or transfer to the oncology area. Details provided by…