Clinical CARE Coordinator; Ambulatory Care- Pediatric Neurosurgery Clinic

Responsibilities

• Provide comprehensive, patient- and family-centered nursing care as a member of the Pediatric Neurosurgery multidisciplinary team, including preoperative and postoperative support across the continuum of care.
• Perform focused and ongoing assessments independently to guide effective clinical decision-making and patient care.
• Manage patient triage and follow-up through multiple modalities, with telephone triage as a primary function, including symptom calls, Red Calls, portal messages, encounter follow-up, and test result communication.
• Support clinic workflows through in-person and remote care, including patient intake, medication reconciliation, nurse visits (in-person/video), and assistance with procedures as needed.
• Deliver culturally sensitive, age-appropriate care using team-based nursing models, incorporating patients and families into care planning and decision-making.
• Educate patients and families on diagnoses, medications, side effects, and care plans by assessing readiness to learn, developing individualized teaching plans, and adapting approaches to ensure understanding.
• Document nursing assessments, care, and education accurately, efficiently, and in accordance with hospital policies and protocols.
• Collaborate effectively with nursing colleagues, physicians, assistive personnel, and interdisciplinary partners; provide functional supervision and delegate tasks appropriately following the 5 Rights of Delegation.
• Develop and maintain therapeutic, professional relationships characterized by empathy, clear boundaries, cultural humility, and constructive conflict resolution.
• Utilize internal and community resources to promote continuity of care, address psychosocial or ethical concerns, and support optimal patient outcomes.
• Uphold hospital standards, apply unit policies with ease, and actively participate in quality improvement initiatives.
• Demonstrate strong critical thinking, organization, communication, technological proficiency, and the ability to manage multiple interventions simultaneously.
• Function with minimal supervision, high motivation, and strong patient advocacy while supporting Pediatric Neurosurgery and Pediatric Surgical Services as needed.
• Perform additional duties as required to meet departmental and patient care needs.
• Demonstrated ability to apply critical thinking skills in daily practice: assessment, planning, intervention, and evaluation.
• Demonstrated ability to organize and manage multiple interventions simultaneously.
• Demonstrated excellent written and verbal communication skills.
• Candidate will be expected to demonstrate their ability to function competently with the electronic medical record and other technological applications.
• Additional responsibilities to be determined based on the needs of the department.

• Bachelors degree in Nursing – OR – Associates degree or diploma in Nursing and a Masters degree in Nursing.
• Current license to practice nursing in the State of Michigan.
• Minimum of three years of recent (within the past 5 years) clinical pediatric experience as an RN.
• Baseline knowledge of the neurosciences obtained through experience caring for patients with conditions of the brain, spinal cord, or nervous system.
• Minimum of one year of recent (within the past 3 years) ambulatory care nursing experience with demonstrated proficiency in phone triage, in-basket management, and documentation within an electronic medical record.
• Demonstrate excellent written and verbal communication skills as evidence by resume, annual evaluations, and references.

• RN experience with the Pediatric Neurosurgery population.
• Certification in Ambulatory Nursing.

Hourly range for RSAM Competent, Registered Nurses: $43.10–$67.03 per hour.

Evening Shift Differential: $3.00 per hour.

Night Shift Differential: $4.00 per hour.

Charge Nurse Differential: $1.00 per hour.

Benefit package includes:

• Excellent medical, dental and vision coverage.
• 2:1 Match on retirement savings and immediate vesting.
• Robust Tuition and Certification support programs.
• Large offering of no cost CEs and professional development for advancement.

Hours/week: 40…