Clinical CARE Coordinator; Ambulatory Care- Pediatric Neurosurgery Clinic

CLINICAL CARE COORDINATOR (Ambulatory Care
- Pediatric Neurosurgery Clinic)

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Provide comprehensive, patient- and family-centered nursing care as a member of the Pediatric Neurosurgery multidisciplinary team, including preoperative and postoperative support across the continuum of care.
• Perform focused and ongoing assessments independently to guide effective clinical decision-making and patient care.
• Manage patient triage and follow-up through multiple modalities, with telephone triage as a primary function, including symptom calls, Red Calls, portal messages, encounter follow-up, and test result communication.
• Support clinic workflows through in-person and remote care, including patient intake, medication reconciliation, nurse visits (in-person/video), and assistance with procedures as needed.
• Deliver culturally sensitive, age-appropriate care using team-based nursing models, incorporating patients and families into care planning and decision-making.
• Educate patients and families on diagnoses, medications, side effects, and care plans by assessing readiness to learn, developing individualized teaching plans, and adapting approaches to ensure understanding.
• Document nursing assessments, care, and education accurately, efficiently, and in accordance with hospital policies and protocols.
• Collaborate effectively with nursing colleagues, physicians, assistive personnel, and interdisciplinary partners; provide functional supervision and delegate tasks appropriately following the 5 Rights of Delegation.
• Develop and maintain therapeutic, professional relationships characterized by empathy, clear boundaries, cultural humility, and constructive conflict resolution.
• Utilize internal and community resources to promote continuity of care, address psychosocial or ethical concerns, and support optimal patient outcomes.
• Uphold hospital standards, apply unit policies with ease, and actively participate in quality improvement initiatives.
• Demonstrate strong critical thinking, organization, communication, technological proficiency, and the ability to manage multiple interventions simultaneously.
• Function with minimal supervision, high motivation, and strong patient advocacy while supporting Pediatric Neurosurgery and Pediatric Surgical Services as needed.
• Perform additional duties as required to meet departmental and patient care needs.

• Bachelor’s degree in Nursing – OR – Associate’s degree or diploma in Nursing and a Master’s degree in Nursing.
• Current license to practice nursing in the State of Michigan.
• Minimum of three years of recent (within the past 5 years) clinical pediatric experience as an RN.
• Baseline knowledge of the neurosciences obtained through experience caring for patients with conditions of the brain, spinal cord, or nervous system.
• Minimum of one year of recent (within the past 3 years) ambulatory care nursing experience with demonstrated proficiency in phone triage, in-basket management, and documentation within an electronic medical record.
• Demonstrate excellent written and verbal communication skills as evidence by resume, annual evaluations, and references.

• RN experience with the Pediatric Neurosurgery population.
• Certification in Ambulatory Nursing.

Nursing at Michigan offers a competitive salary with excellent benefits.

Hourly range for RSAM Competent, Registered Nurses $43.10‑$67.03/ hour

Evening Shift Differential $3.00 / hour

Night Shift Differential $4.00 / hour

Charge Nurse Differential $1.00 / hour

The benefit package includes:

• Excellent medical, dental and vision coverage.
• 2:1 match on retirement savings and immediate vesting.
• Robust tuition and certification support programs.
• Large offering of…