Licensed Practical NURSE; Ambulatory Care: Centralized Medication Refill

LICENSED PRACTICAL NURSE (Ambulatory Care: Centralized Medication Refill )

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Provide direct and individualized nursing care to an assigned group of patients under the direction of a Registered Nurse and in accordance with established institutional and unit policies.
• Observe patient status; report and document changes, interventions, and nursing care provided.
• Provide information to assist in determining appropriate nursing care and discharge planning for assigned patients.

Administer and document medications according to established standards.

• Initiate appropriate measures in emergency situations.
• Instruct patients and families according to a teaching plan established by a Registered Nurse.
• Process patient care orders using the electronic ordering system, as required in certain areas.
• Answer incoming calls and electronic messages related to medication refills.
• Verify patient identity and confirm prescription details.
• Document all refill requests and communications accurately in the electronic medical record (EMR/EHR).
• Utilize electronic protocol database to review and process routine refill requests following clinical protocols or standing orders
• Route refill requests requiring provider approval or consultation to the appropriate clinical staff.
• Collaborate with providers, nursing staff, pharmacy personnel, other disciplines, and community resources to resolve discrepancies, support patient needs, and ensure continuity of care.
• Communicate prescription status to patients and pharmacies.
• Participate in unit staff meetings focused on problem-solving, planning, and improving patient care.
• Assist in research projects and quality assurance activities.
• Provide oversite to assistive personnel, as appropriate.
• Perform other related duties as assigned.
• Demonstrate critical thinking through use of the nursing process, effective problem-solving skills, and the ability to set priorities and manage multiple tasks efficiently.
• Demonstrate strong customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals.
• Provide professional, compassionate, and informative service to patients and families.
• Adapt communication style to meet the needs of patients from diverse personal, professional, cultural, and socioeconomic backgrounds.
• Use excellent listening skills to receive, clarify, and interpret detailed information from patients.
• Demonstrate accountability, dependability, punctuality, and a strong record of attendance.
• Maintain confidentiality and adhere to HIPAA, privacy, patient safety, and institutional compliance standards.
• Meet or exceed established quality and productivity standards.
• Demonstrate knowledge of and appropriately use internal and external resources.
• Maintain current knowledge of insurance regulations, medication formularies, refill guidelines, clinical protocols, and standing orders relevant to the role.
• Demonstrate adaptability and flexibility in response to changing patient, clinic, department, and institutional needs.
• Support program needs, including mentoring and orienting new staff, adapting to changes in technology and workflow, and responding to evolving organizational priorities as the unit grows.
• Demonstrate proficiency with typing and electronic health record documentation.
• Attend and actively participate in meetings related to this position. Meetings will be conducted in person or, when remote participation is required, staff are expected to be on camera and actively engaged.
• Demonstrate willingness to adapt to different patient populations, including pediatrics and adult medicine, based on patient care needs. Orientation and training will be provided for new subspecialties within primary care based on divisional expansion.

Supervision Received: General supervision is received from a Physician or Registered Nurse.
Physical Requirements
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This position is primarily sedentary but may require extended periods of standing and walking. The role may also involve lifting, positioning, pushing, and/or transferring patients in…