Adoptions Specialist

Hours:
Full-time or Part-time, requires weekend and some holiday availability

Classification:
Non-exempt, Hourly

Responsibilities:
None

The Adoption Specialist provides client service and animal adoption counseling at the Humane Society of Huron Valley (HSHV), including at the Tiny Lions Cat Cafe.

A highly motivated, out-going, polite individual with a professional manner with the public, both in person and on the phone. A team player, able to work in a fast-pace environment and handle several tasks ic computer skills in a Windows environment. Knowledge of animal breeds and behavior helpful. Sincere interest in animal welfare and the mission of the Humane Society of Huron Valley.

An animal care facility can be an emotionally challenging, high-stress, rapidly changing, and high-demand environment. Feelings of grief and loss, secondary trauma, and compassion fatigue are not uncommon. As such, working at HSHV requires a high degree of emotional regulation and resilience; the ability to tolerate and manage stress; adaptability to change; empathy for both animals and people; and an overall positive outlook.

• Represents HSHV in a professional and courteous manner at all times.
• Facilitates client/animal interactions to ensure a safe and pleasant experience.
• Informs clients of adoption processes and animal availability
• Discusses animal medical and behavioral history.
• Supplies potential adopters with educational materials, including information on behavior modification (if applicable), and any accurate and useful information consistent with HSHV policies regarding responsible pet ownership.
• Fits pets for collars and Easy Walk/Freedom harnesses
• Promotes positive reinforcement training techniques.
• Identifies and recommends HSHV resources and services including Dog Training Classes, Humane Education Programs, and Veterinary Clinic.
• Actively promotes HSHV’s mission, services, programs, and events.
• Develops relationships with customers and provides a positive experience for our clients by practicing HSHV’s Ten Principles of Great Customer Service.

• Welcomes and directs visiting clients.
• Answers and directs incoming phones calls and emails.
• Accurately and efficiently processes adoption paperwork, monetary transactions, and receipts.
• Performs cash handling tasks and duties.
• Performs key administrative steps in the move-to-adoptions process, including updating databases and entering memos for public-facing animal information.
• Review and manage holds, including cage signage, database system updates and accuracy reviews, and follow-up calls/communication and scheduling with potential adopters.
• Prepare, organize, and supply adopter materials, including paperwork, informational materials, and supplies.
• Review and respond to survey responses in Maddie’s Pet Assistant.
• Daily social media posts on several social media sites
• Maintains a clean, organized, and well-stocked workspace.

• Complete monetary transactions
• Assists clients in Paws to Shop Retail Store and Tiny Lions Cat Café Retail Shop by providing product information.

• Treats animals humanely and with respect, following the highest standards for animal care and handling.
• Completes some daily care tasks for animals as needed, including walking dogs, changing cat litter pans, feeding cats, etc.
• Follows the highest standards for preventing the spread of contagious disease.
• Work with volunteers to coordinate daily care of animals (including dog walking, enrichment, cleaning, feeding, etc.)

• Operates laundry machines and organizes laundry used in shelter as needed;…