Retail Personal Service Provider Lead

Job Responsibilities:

• Serve as Key Holder by opening and/or closing the dispensary
• Assist Store Management Team in training of PSP's, assuring they are dispensing and processing payments compliantly and accurately.
• Engage in cash handling activities, such as preparing register drawers for dispensary opening; closing and reconciling cash and debit transactions for dispensary closing; preparing daily bank deposits of previous day's sales; counting and recording daily cash tips
• Participate in store inventory management and restocking as directed by Inventory Lead
• Assist Store Manager in coordinating staff break schedule that maximizes customer support during busier times
• Troubleshoot customer service issues with professionalism and authority
• Ensure that all products are accurately labeled and stored according to regulatory compliance standards.
• Assist customers with product selection and provide recommendations based on their preferences.
• Educate customers on different strains, products, and consumption methods.
• Process sales transactions and handle cash and credit card payments.
• Stay up to date on new products, strains, and industry trends.
• Maintain a positive attitude and contribute to a fun and welcoming team environment.
• Participate in ongoing education and professional development as needed.
• Other duties as assigned by management.

• Must be at least 21 years old, as required by state law.
• Minimum of 2-3 years of experience working in a dispensary or in a customer service role within the cannabis industry. Previous leadership or supervisory experience is preferred.
• Strong understanding of cannabis products, strains, consumption methods, and their effects. Ability to educate both customers and team members on a wide variety of cannabis‑related topics.
• Ability to provide exceptional customer service, resolve issues professionally, and create a welcoming environment for all patients and customers.
• Proven ability to lead by example, motivate team members, and ensure the dispensary operates efficiently and smoothly.
• Strong verbal and written communication skills. Ability to interact effectively with customers, team members, and management.
• Understanding of and adherence to local and state cannabis laws and regulations, including  and product compliance.
• Ability to keep the dispensary organized, handle multiple tasks simultaneously, and manage time effectively.
• Experience operating a point‑of‑sale (POS) system and handling cash, debit, and credit transactions accurately.
• Ability to work well within a team and collaborate with other bud tenders and dispensary management to ensure smooth operations.
• Willingness to work evenings, weekends, and holidays, as needed, in a dynamic retail environment.
• Ability to handle customer complaints or issues with professionalism and authority while maintaining a positive environment.
• Ensuring accurate product handling, labeling, and inventory management to meet compliance standards.

• Standing for Extended Periods:
  Must be able to stand for long periods of time, as the position involves being on your feet for most of the workday.
• Lifting and Carrying:
  Ability to lift and carry up to 30 pounds of products, boxes, or supplies, and assist with inventory management and restocking.
• Reaching and Bending:
  Must be able to reach, bend, and squat to access products on shelves, display cases, or storage areas, both at ground level and higher shelves.
• Manual Dexterity:
  Ability to handle cash, credit card transactions, and inventory products with precision. You'll also need to be able to open and close containers or packaging, label products, and operate a point‑of‑sale system.
• Climbing or Stooping:
  Occasional use of ladders or step stools may be required to access products on high shelves.
• Walking:
  Must be able to walk around the dispensary, assisting customers, checking inventory, and maintaining a clean and organized environment.
• Clear Vision and Hearing:
  Must have good vision to accurately read labels, process transactions, and ensure product details are clear. Good hearing is necessary for communication with customers and team members in a busy environment.
• Adaptability to…