Xfinity Retail Sales Consultant; Ann Arbor, MI

Job Summary

$24.09+ hourly (Pay: $16.40/hr + $1330/mo. Targeted Commission)

Bring your energy, curiosity, and passion— we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service with all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
• Help customers interpret and clarify account statements and pay their bills in the store.
• Answer questions about current or new services, make changes to account data, upgrade levels of service, and process general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment, connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a full‑time, flexible, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to stand and move about the store constantly.

• Day‑One benefits:
  Medical, Dental, and Vision coverage;
  Comcast XFINITY courtesy services in serviced areas;
  Discount tickets to Universal Resorts;
  Paid Parental leave;
  Tuition reimbursement up to $8,000 for full‑time employees;
  Paid Time Off; 401K Savings Plan with up to 6% dollar‑to‑dollar matching.
• …and much more.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBTQ+ employer. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Customer‑Focused;
Workplace Organization;
Persuasion;
Technical Knowledge;
Teamwork;
Self‑Motivation;
Communication;
Resilience;
Critical Thinking;
Problem Solving;
Professional Integrity.

Base Pay: $16.40 per hour.

Total Target Compensation (Base Pay plus Targeted Commission): $24.09 per hour.

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

High School Diploma or GED.

2–5 years.