Store Manager | North University

VENUE/PROJECT DESCRIPTION

The MDen is the official team store for the University of Michigan Athletic Department. Legends Global has partnered with Michigan Athletics to deliver legendary products and customer service through retail stores, e-commerce, and sales locations throughout the Michigan Athletic venues.

Supervises and coordinates operations of the retail store, ensuring fans receive a legendary experience each time they enter the store.

• Oversee day‑to‑day operations of the store.
• Ensure the Total Customer Experience.
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Maintain strong product knowledge.
• Communicate with the Program Team to ensure availability of merchandise and maintain accurate inventory.
• Execute all company visual merchandising directives.
• Maintain an appropriate level of store staff; hire, train, evaluate personnel and, when necessary, promote or terminate staff.
• Direct and supervise employees engaged in sales, inventory‑taking, reconciling cash receipts, or performing services for customers.
• Inform store employees of updated proper store operations and procedures.
• Schedule and assign employee hours.
• Monitor payroll and expenses daily to ensure the budget is met.
• Assist the Program Team in reviewing merchandising activities and determining additional needed sale promotions.
• Support and adhere to all company policies, procedures, and guidelines.
• Direct all store operations on additional days, including game days and special events.
• Other duties may be assigned.

• Three to five years of industry experience required.
• Associate’s or four‑year college degree in retail, business, management, or a related field preferred.
• Thorough knowledge of products.
• Knowledge of personnel scheduling and store operations.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation, and benefits.
• Highly organized, self‑motivated individual capable of working independently.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Strong leadership skills with excellent oral and written communication skills.
• Ability to manage multiple tasks and priorities and adapt to changing situations.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions.
• Ability to motivate, develop, and direct personnel.

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.

Location:

On site at the University of Michigan.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Note:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.