Retail Associate, Retail Sales

As a Home Furnishings 1.0 associate
, you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goal.

• Customer Service & Sales – Greets and assists customers in finding products and delivers exceptional customer service. Informs customers of key product attributes and care/protection plans to generate interest and suggests additional products. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes Find More, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
• General Operations – Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses.
• Performance Standards – Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.

• Results:
  Solves problems and makes smart decisions that drive sales, profit or customer service; executes work efficiently and effectively; inspires strong performance in yourself and others.
• Ownership:
  Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for actions and outcomes.
• Intensity:
  Proactively finds ways to improve the customer experience; shows confidence and courage to do what's right; takes action with energy and urgency.

In addition to a competitive wage, this position offers 1% commission on net sales of qualified merchandise.

Eligible associates receive a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

To learn more about benefits and eligibility requirements, please visit

USD $13.75/Hr - USD $17.19/Hr.