Member Specialist

Position Summary

Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance and support to members regarding self‑service technology, processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types, follows company safety standards, procedures, and guidelines, including conducting safety sweeps, follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management, maintains entrance and exit areas, verifies membership cards, assists members with purchasing decisions, locates merchandise, arranges and organizes merchandise, assists members with transporting items, maintains a safe shopping environment, executes emergency response procedures, ensures compliance with company security and safety practices, assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, provides continuous learning and process improvement opportunities, identifies shrink and damages, and manages work assignments and priorities using data, resources, and collaboration.

• Provide excellent member service.
• Maintain the checkout and shopping areas.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Provide guidance on self‑service technology.
• Process member purchases and handle payments, returns, refunds, and exchanges.
• Follow safety standards, procedures, and conduct safety sweeps.
• Handle merchandise properly and report unsafe situations.
• Verify membership cards and assist with purchasing decisions.
• Locate merchandise and assist members with transporting items.
• Ensure a safe shopping environment.
• Execute emergency response procedures and maintain compliance with security and safety practices.
• Assist in training associates and deliver new technology and program training.
• Identify shrink and damages.
• Prioritize work and collaborate with managers, co‑workers, and partners.

• Retail experience, including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

• None.

3901 Alpine Ave Nw, Comstock Park, MI , United States of America

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k) plan, stock purchase, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and PPTO for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees.
• Additional compensation: premiums up to $3.00 per hour based on schedule, facility, season, or specific work performed.