Front End Coach

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback; tour-to-teach, communicating and collaborating with all levels of associates regarding store operations using technology business initiatives, merchandising, and company direction; introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives such as community outreach programs, ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit/loss statements, managing and assisting in budgeting, forecasting and controlling expenses in the designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates, completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, using and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Builds high-performing teams that embrace diversity, foster a culture of belonging, and create opportunities for all associates to thrive and perform.

Acts with integrity by maintaining and promoting the highest standards of ethics, compliance, and Walmart values, supporting Walmart’s goal of becoming a regenerative company, and making a positive impact for associates, customers, members and the world.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities, covering programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are…