Assistant Sales Manager

Description

What makes Underground Printing (UGP) unique is delivering the best customer experience through t-shirts and more!

UGP has experienced rapid growth, ranking in the Inc 5000 fastest growing companies for five years in a row. We produce the majority of our printed apparel in our Michigan production facility, which spans 172,000 SF of screen printing and embroidery production, and has over 300 employees. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest growing online clothing retailers.

We serve both B2C and B2B customers such as non‑profits, retailers, and universities through our store and office locations across the United States. Additionally we help brands and licensors sell online through company‑branded and marketplace websites.

UGP is seeking a Assistant Sales Manager who thrives in a fast‑paced environment. Availability outside regular business hours may be required to ensure excellent customer support and the ability to close deals promptly.

The Assistant Sales Manager will be a member of the Sales team, working alongside other Assistant Sales Managers, and reporting to the Sales Manager.

This position is classified as in person and is a fixed work schedule. The role requires coordinating with the direct manager and/or team members to handle urgent action items that arise, even during non‑work hours.

Possible future path for career advancement:
Sales Manager → Regional Sales Manager → National Sales Manager.

• Promote UGPs core values; show up, work hard, be respectful and honest, strive for excellence, do what you say and promote DEI.
• Responsible for converting quotes into sales. Marketing drives quotes;
  Assistant Sales Managers interact with quotes and convert them into orders.
• Communicate sales, store, and personnel information to your Sales Manager in a timely manner.
• Adhere to the Digital Code of Conduct.
• Provide feedback in a constructive manner to effect change and be part of the change.
• Actively participate in weekly 1‑on‑1 meetings with the Sales Manager.
• Assist in coverage when other UGP team members are unavailable. This primarily involves email and phone coverage but may also include travel to another UGP location.
• Take care of customers and ensure they have the best experience and outcome possible.
• Engage and be part of your local community by attending local events such as Downtown Association meetings, networking groups, and chamber of commerce meetings.
• Communicate with customers via phone, email, or in person to determine their needs, focusing on what the customer prefers.
• Contribute ideas for sales and marketing tools and initiatives to the Sales Manager.
• Work with the Sales Manager to engage with customers and drive sales at events and local opportunities.
• Engage in social media to promote the specific store location and UGP overall.

• Responsibl​e for keeping the storefront clean, organized, and welcoming. Custom orders and retail products should be easy to find, clearly marked, and organized. The retail floor should be clean and welcoming.

• Metrics on the Sales L10 Scorecard vs. Goal as set by the Sales Team.
• Increase year‑over‑year custom sales each year.
• Increase year‑over‑year retail sales each year.
• Customer feedback rating of at least 90%.

An ideal candidate would love the customer‑salesperson relationship and the environment and clientele you'll find in your town!

We're looking for candidates who are eager for a chance to establish themselves in a rapidly expanding company through hard work, determination, and the development of countless professional relationships locally and beyond!

This is a full‑time, salaried position with a prorated sales performance bonus, paid time off, and paid holidays. Full‑time Team Members are also eligible to join our 401(k) Plan with an employer 4% match. All Team Members are eligible for a 40% discount.

UGP offers Health, Dental, and Vision Insurance to all full‑time Team Members. UGP offers a variety of employer‑contributed PPO Medical Insurance plan options through Blue Cross Blue Shield, along with Dental Insurance through Delta Dental and Vision Insurance through Eyemed.

• Candidates should have a degree from a 4‑year college or university.
• Excellent writing and oral communication skills.
• Previous sales experience.
• Very strong typing speed and accuracy.
• Highly advanced organizational skills.
• Proficient with Gmail, its applications, cloud computing sites, and social media.
• Prior management experience is preferred.