Inside Sales Representative - Galloup

Role Summary

Reporting to the Location Manager, the Inside Sales Representative is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. The Inside Sales Representative will be responsible for developing new leads, communicating with customers and vendors, understanding their needs, ensuring a smooth sales process, and being able to close sales.

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Process orders, quotes, customer and vendor portals, and requests
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Make outbound calls to potential customers and follow up on quotes and leads
• Understand customers’ needs and identify sales opportunities
• Maintain a database of current and potential customers
• Provide the customer product submittal sheets for their approval and track their progress
• Research and qualify new leads
• Close sales and achieve sales targets
• Stay current on new and evolving product offerings and utilize knowledge in selling activities
• Perform other duties and projects as assigned

• Service Excellence
• Results
• Action Oriented
• Accountability and Responsibility
• Understanding Others
• Listening
• Problem Solving
• Teamwork and Collaboration
• Priority Setting

• 2 years’ distribution or customer service experience
• HS diploma or GED
• Proficiency in Microsoft Office
• Highly organized and detail‑oriented; ability to multi‑task and shift priorities as needed; ability to work in a fast‑paced, continuously evolving environment
• Ability to work well cross‑functionally; provides excellent internal and external customer service
• Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
• Ability to see, talk and hear; ability to sit for 8 hours a day
• Normal office environment

• 2 years pipe, valve and fitting sales experience, technical degree or equivalent combination of skills and experience
• Associate or bachelor’s degree
• Salesforce or Epicor/Solar Eclipse experience

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.