Assistant Sales Manager

Description

What makes Underground Printing (UGP) unique is delivering the best customer experience through t-shirts and more. UGP has experienced rapid growth, ranking in the Inc 5000 fastest growing companies 5 years in a row. We produce the majority of our printed apparel in our Michigan production facility, with 172,000 SF of screen printing and embroidery production and over 300 employees. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest growing online clothing retailers.

We serve both B2C and B2B customers, such as non‑profits, retailers, and universities, through our store and office locations across the United States. We also help brands and licensors sell online through company‑branded and marketplace websites.

UGP is seeking an Assistant Sales Manager who thrives in a fast‑paced environment. Availability outside regular business hours may be required to ensure excellent customer support and the ability to close deals promptly.

The Assistant Sales Manager will be a member of the Sales team, working alongside other Assistant Sales Managers and reporting to the Sales Manager.

This is a full‑time, in‑person, fixed‑schedule position that may require handling urgent action items during non‑work hours.

Possible future career paths include Sales Manager, Regional Sales Manager, and National Sales Manager.

• Promote UGP’s core values; show up, work hard, be respectful and honest, strive for excellence, and promote DEI.
• Convert quotes into leads and then into sales; interact with quotes and convert to orders.
• Communicate sales, store, and personnel information to your Sales Manager in a timely manner.
• Adhere to the Digital Code of Conduct.
• Provide constructive feedback to affect change and be part of the change.
• Participate in weekly 1‑on‑1 meetings with the Sales Manager.
• Assist in coverage when other UGP team members are unavailable, primarily for email, phone, and travel to other locations as needed.
• Take care of customers and ensure they have the best experience.
• Engage with the local community; attend local events such as downtown association meetings, networking groups, and chamber of commerce meetings.
• Communicate with customers via phone, email, or in person to determine their needs, focusing on what the customer prefers.
• Propose ideas for sales and marketing tools to the Sales Manager.
• Work with the Sales Manager to engage customers and drive sales at events and local opportunities.
• Engage in social media to promote the specific store location and UGP overall.
• Keep the storefront clean, organized, and welcoming; ensure custom orders and retail products are easy to find, clearly marked, and organized.

• Metrics on the Sales L10 Scorecard versus the goal set by the Sales Team.
• Increase year‑over‑year custom sales each year.
• Increase year‑over‑year retail sales each year.
• Achieve a customer feedback rating of at least 90%.

• Degree from a four‑year college or university.
• Excellent writing and oral communication skills.
• Previous sales experience.
• Very strong typing speed and accuracy.
• Highly advanced organizational skills.
• Proficiency with Gmail and its applications, cloud computing sites, and social media.
• Prior management experience is preferred.

This is a full‑time, salaried position with a prorated sales performance bonus, paid time off and paid holidays. Full‑time team members are eligible to join the 401(k) plan with a 4% employer match and a 40% discount on all UGP products. UGP offers health, dental, and vision insurance to all full‑time team members, with various employer‑contributed PPO medical insurance plan options from Blue Cross Blue Shield, dental insurance through Delta Dental, and vision insurance through Eyemed.