Inside Sales

MY HANDYMAN | Ann Arbor, Saline & Chelsea Inside Sales Professional Full-Time | Hourly + Performance Bonus Company My  Handyman of Ann Arbor, Saline & Chelsea Position Inside  Sales Professional Reports To Operations Manager & Business Owner Compensation Hourly  Rate + Performance Bonus Location Office -Based | Serving Ann Arbor, Saline & Chelsea Markets Systems Used Handoff AI | Service Titan About UsMy Handyman is a trusted home repair and improvement service proudly serving the Ann Arbor, Saline, and Chelsea communities.

We take pride in delivering professional, reliable workmanship and outstanding customer experiences. Our growing team is looking for a motivated Inside Sales Professional to be the voice and engine of our day-to-day operations.

Position Overview The Inside Sales Professional serves as the central hub of our customer-facing and operational activity. This fast-paced, multifaceted role is ideal for someone who thrives in a dynamic environment, loves connecting with clients, and takes pride in closing sales and driving business growth. You will manage inbound calls, prepare and sell estimates, support technician scheduling and routing, and ensure every client interaction reflects the My Handyman standard of excellence.

Key Responsibilities Client Communications & Sales Answer inbound phone calls professionally, providing prompt and helpful responses to client inquiries

Build rapport with clients to understand their home repair and improvement needs

Present and sell estimates with confidence, overcoming objections and closing jobs Follow up on outstanding estimates to maximize conversion rates

Promote My Handyman services, highlighting our value and reputation in the community

Handle client questions and concerns with professionalism and a solutions-oriented approach

Estimating & Job Management Prepare accurate project estimates, balancing speed with thoroughness in a multi-task environment

Compile detailed larger-project estimates using Handoff AI and transfer completed estimates into Service Titan Maintain accurate and up-to-date records of estimates, bookings, and client information in Service Titan Technician Scheduling & Routing Assign jobs to field Technicians based on skill set, availability, and location

Efficiently route Technicians to minimize drive time and maximize daily productivity

Communicate scheduling updates and job details to Technicians clearly and promptly

Monitor job progress and proactively address scheduling changes or conflicts

Qualifications Required Proven  experience in inside sales, customer service, or a related role Exceptional multitasking ability — comfortable juggling phones, scheduling, and estimates simultaneously

Strong verbal communication and active listening skills

Confident, consultative sales approach with a track record of meeting or exceeding goals

Proficiency with CRM or field service management software (experience with Service Titan a plus)
High attention to detail and strong organizational skills

Preferred

Familiarity with the home services or trades industry

Experience using Handoff AI or similar estimating platforms

Knowledge of the Ann Arbor, Saline, and Chelsea service areas

What We Offer Competitive pay to commensurate with experience

Performance-based bonus program tied to sales results and operational metrics

Collaborative, supportive team environment with direct access to leadership

Opportunity to grow with a well-established and respected local business

The satisfaction of helping homeowners in your community get things done right

Generous Paid Time Off (PTO)
Health Reimbursement Arrangement (HRA)
Company-provided uniforms

Paid Holidays
401(k) retirement savings plan

No nights or weekends — enjoy a consistent Monday–Friday schedule
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