Account Manager (Hybrid

Position Overview

We are seeking a Benefits Account Manager to support client satisfaction and retention by managing the full lifecycle of employee benefits accounts. This role oversees renewals, open enrollment, and ongoing service while providing guidance on benefit plans. The ideal candidate is detail-oriented, client-focused, and able to manage multiple priorities while delivering a seamless client experience.

This is a full‑time hybrid position reporting to our office located in Ann Arbor, MI.

• Serve as the primary point of contact for assigned group benefit clients, providing proactive and responsive day‑to‑day service.
• Manage the full lifecycle of benefit programs, including RFQs, proposals, renewals, onboarding, and open enrollment.
• Coordinate renewals by gathering carrier quotes, analyzing options, and supporting client recommendations in partnership with Producers.
• Act as a liaison between clients and carriers, assisting with claims, eligibility, and coverage‑related inquiries.
• Oversee new business implementation, ensuring accurate setup, enrollment, and smooth transitions.
• Maintain accurate client records, plan documents, and premium information within internal systems.
• Collaborate with internal teams to resolve issues and ensure consistent, high‑quality service delivery.
• Prepare and distribute client and employee‑facing materials, including benefit guides and compliance documentation.

• 1‑3 years of experience in employee benefits, insurance, or a related account‑management role.
• Active Michigan Life & Health insurance license.
• Associate degree in Business Administration, Human Resources, or a related field required;
  Bachelor’s degree preferred.
• Proficient with Microsoft Office Suite and agency management or CRM systems.
• Strong communication and interpersonal skills with the ability to support client relationships effectively.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Ability to collaborate across teams and contribute to a positive, service‑focused environment.

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Commuter Transit Programs
• Company‑paid Short‑Term Disability, Long‑Term Disability, and Group Term Life
• Company‑paid Employee Assistance Program
• Paid holidays
• Personalized PTO
• 401(k) with employer match

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at