Member Services & Facility Assistant

We're looking for a reliable, organized, and friendly team member to help keep our gym running smoothly. This role combines facility upkeep with front desk responsibilities, member services, and membership sales to create an exceptional experience for every person who walks through our doors.

If you take pride in keeping spaces clean, enjoy interacting with people, and are confident helping prospective members find the right fitness solution, we'd love to hear from you.

• Maintain a clean, safe, and welcoming gym environment throughout each shift.
• Clean workout equipment, floors, bathrooms, and common areas.
• Restock cleaning supplies and member amenities.
• Complete daily and weekly cleaning checklists.

• Welcome every member and guest with a friendly, professional attitude.
• Check members into classes and ensure a smooth front desk experience.
• Answer questions about classes, schedules, memberships, and gym services.
• Confidently lead conversations with prospective members to understand their goals and recommend the membership option that best fits their needs.
• Conduct gym tours and deliver a professional sales presentation that communicates the value of our programs, coaching, and community.
• Sell day passes, introductory offers, and recurring memberships while providing an exceptional customer experience.
• Follow up with prospective members by phone, text, and email to answer questions, overcome objections, and help them get started.
• Accurately process memberships, waivers, retail purchases, and other front desk transactions.
• Answer phone calls, emails, and text messages in a timely, professional manner.
• Help maintain a clean, organized, and welcoming front desk and lobby area.

• Help classes start on time by ensuring equipment is set up and organized.
• Reset equipment between classes and return the gym to a clean, organized state afterward.
• Assist coaches with maintaining an efficient class flow.
• Help monitor the training floor and ensure members have what they need.

• Positive, dependable, and self-motivated.
• Strong attention to detail and pride in maintaining a clean environment.
• Excellent customer service and communication skills.
• Comfortable leading sales conversations and confidently presenting membership options.
• Ability to build rapport, overcome objections, and close memberships in a professional, consultative manner.
• Able to multitask in a fast-paced environment.
• Comfortable working independently and taking initiative.
• Sales, hospitality, customer service, or fitness industry experience is a plus, but not required.
• Able to lift and move up to 50 pounds and spend extended periods standing and walking.

The ideal person enjoys creating a great experience for others. They notice the small details, keep things organized without being asked, and aren't afraid to jump in wherever help is needed. They understand that a clean, organized gym and a welcoming front desk are just as important as great coaching. They are confident meeting new people, leading prospective members through the sales process, and helping them become part of our community.

Every interaction—whether cleaning the gym, greeting a member, organizing a class, or welcoming a new prospect—contributes to making our gym a place people love coming back to.