Global Account Manager

The Global Account Manager is responsible for leading the strategic management, cross-regional coordination, and profitable growth of Kalsec's most complex global and multi-regional customer accounts. This role serves as the central point of alignment between Kalsec's regional sales teams, ensuring consistent customer messaging, pricing strategy, contract management, and opportunity development across different geographies.

Unlike a traditional Account Manager role focused on a single region, the Global Account Manager operates as a strategic orchestrator — aligning regional Account Managers, Sales Directors, Customer Experience, Regulatory, and Technical teams around a unified account strategy. The Global Account Manager drives revenue growth by identifying global opportunities, eliminating inefficiencies in cross-regional processes, and ensuring Kalsec is positioned as a preferred strategic partner.

The account portfolio includes Global Strategic Accounts and Global Key Accounts — national and multinational food and beverage manufacturers that are influential in the market, sizeable enough to justify dedicated global coordination, and governed by centralized or regional decision-making structures

Serve as the primary global point of contact for assigned Global Strategic Accounts and Global Key Accounts, acting as the trusted advisor and "face" of Kalsec across all regions. Consistently uphold Kalsec's mission, values, and brand standards in all customer interactions.

Develop, maintain, and execute Key Account Plans for each assigned global account, including global location mapping, products by region, growth strategies, competitive positioning, and relationship mapping. Utilize Mini KAPs for multi-national accounts that require coordination but may not warrant full strategic plans.

Align regional account strategies with global initiatives by partnering with Regional Account Managers, Sales Directors, and commercial colleagues across the Americas, EMEA, and APAC to ensure consistent execution and shared revenue objectives.

Develop deep expertise in each assigned account's business strategy, competitive landscape, category dynamics, and end-consumer trends to proactively identify opportunities and position Kalsec as an indispensable innovation partner.

Establish and maintain an operating rhythm for global or key account team meetings, aligning frequency and timing to contracting cycles, growth opportunities, and emerging risks or challenges. Develop and facilitate a Best Practices Team Meeting Agenda as needed.

Drive customer messaging consistency across regions, ensuring opportunity visibility while managing confidentiality requirements — including situations where certain customers should only see portions of the Kalsec product portfolio.

Lead global contract and commercial process alignment, including negotiation ownership vs. support roles, regional contract entry, RFQ management, pricing visibility, and customer item code/reporting practices to ensure consistency and efficiency across regions.

Protect and grow existing global customer relationships while identifying and developing new business opportunities across regions, continuously elevating the quality, clarity, and consistency of communication between Kalsec and assigned accounts.

Deliver compelling, customized presentations to key global accounts, including defining presentation objectives and coordinating required internal resources across regions.

Build and manage a global sales opportunity pipeline, driving opportunities from identification through qualification, negotiation, and closure. Work with relevant internal teams to communicate changes in demand and project status across all regions.

Own global sales volume and gross margin growth for assigned accounts through the development and execution of strategic business plans that meet or exceed budgeted targets.

Develop annual global sales forecasts for assigned accounts and partner with leadership to establish sales objectives aligned with individual and company goals.

Champion  data integrity for assigned global accounts, including hierarchy management, ownership and accountability,…