Security Officer

Overview

The Day Security Officer is responsible for maintaining a safe and secure environment for guests, team members, and property at The Highlands at Harbor Springs resort. This position involves active monitoring, patrol duties, emergency response, and guest assistance during daytime operations.

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• Ally Health – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Patrol resort premises including hallways, parking lots, stairwells, lobbies, bars, restaurants, and outdoor areas on foot or by vehicle
• Monitor for unusual, illegal, or dangerous activities occurring on property
• Report suspicious behavior and hazardous conditions
• Observe and report hazardous conditions including roof snow accumulation
• Monitor sprinkler shutoffs and check for associational parking/rule violations
• Maintain and enforce all trespassing violations on the resort property
• Enforce federal, state, local, and resort rules and regulations

• Respond promptly to guest and employee incidents to resolve a wide variety of issues including rule enforcement
• Assist guests with vehicle-related issues
• Help guests and staff unable to access rooms or offices
• Provide assistance with housekeeping calls after hours
• Provide assistance with maintenance calls after hours
  
  Assist with shuttle service calls after hours
• Assist with ski valet service calls after hours

• Coordinate with and assist Law Enforcement, EMS, and Fire services
• Provide First Aid and CPR as needed
• Investigate and document guest accidents
• Monitor gas meters and report findings to corporate
  
  File all necessary incident reports in a timely and accurate manner

• Monitor and maintain key control documentation for the resort property
• Secure and un‑secure operational areas for staff
• Take in, record, and maintain lost and found items
• Provide medical equipment and safety equipment to staff as needed
• Maintain accurate records and reports of all security‑related activities

Required

• Must be 18 years of age or older
• Valid driver's license
• High school diploma or GED

Preferred

• First responder experience (EMT, paramedic, firefighter)
• Military experience
• Previous security or law enforcement experience

• Ability to patrol property on foot and by vehicle for extended periods
• Ability to respond quickly to emergency situations
• Ability to work in various weather conditions

This position operates in a resort environment that includes both indoor and outdoor settings. The Day Security Officer may be exposed to various weather conditions and must be prepared to respond to emergencies at any time during their shift.

The Highlands at Harbor Springs is an equal opportunity employer committed to providing a safe and welcoming environment for all guests and team members