Telecom Specialist

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Information and Technology Services (ITS) is seeking a Telecommunication Specialist to join the ITS Communications and Data Centers within ITS at the University of Michigan. This position reports to a Telecommunications Installation and Maintenance Supervisor.

Works on complex work orders and may delegate some tasks according to staff experience and skill levels. Participates in strategic improvements to processes, procedures and tools that will increase efficiency and effectiveness of work. Makes independent decisions that impact operations. Relies on experience and judgment to plan and accomplish assigned tasks and roles.

Assignments require collaboration with other technical staff, originality, ingenuity, assessment of unusual circumstances, and variation in approaches used; use of different and unrelated processes and methods.

Works on more than one task at a time and manages work effectively by prioritizing own assignments, schedules, and meetings resulting in timely completion of work. Proactively anticipates and resolves problems; creates conditions and processes to support change. Demonstrates proficient knowledge of telecommunications and networking principles, practices, standards, technologies, and procedures. Comprehends and distills issues, identifies problem factors, determines appropriate information, checks assumptions against facts, and generates solutions.

Promotes cooperation and effectively manages relationships. Generally works independently, requiring limited direction from management.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Dental and Vision Insurance
• Parental and Maternity Leave

Primary duties of this job are to install, maintain and repair communication systems, networks, services and related equipment.

On occasion, the employee will be exposed to outside weather conditions such as wet and/or humid environments, extreme cold and/or heat, dusty and noisy work environments. Noise levels will typically be moderate to moderately loud. The employee may also be exposed to high, precarious places.

Note:

• Some weekend and overtime work may be required; requires on-call availability.
• The physical requirements of this position will include the ability to move equipment across campus and install within buildings, manholes, overhead racks, and in tight quarters, weighing up to 50 lbs. and using proper safety techniques.
• All safety guidelines and construction procedures are enforced during the entire phase of a work order, installation project, or troubleshooting and repair activities.

Leadership (5%)

• Provide leadership for service installation and problem resolution to facilitate faster improvements and improved working relationships between our client/customer and ITS.
• Lead, on occasion, teams of contractor cabling technicians in the installation of voice, video and data network services ensuring that quality and safety standards meet organizational and customer requirements.
• Provide leadership for employee relations through effective communications, coaching, training, and development.
• Perform quality assurance and control inspections as needed.
• Oversee the distribution of work to ensure equitable workloads commensurate with employee experience and skill levels.

Production Support (85%)

• Responsible for consistently displaying the highest quality of work and customer service. Provides outstanding customer service and a high level of…