Fiber Technician - Lansing, MI

Fiber Technician – Lansing, MI

Energy‑driven technician responsible for installing, disconnecting, and altering high‑speed internet and phone services for residential and business customers. Must provide basic troubleshooting from fiber terminals and consumer devices, offer customer education, and meet performance metrics.

• Install and troubleshoot all Metronet services from the terminal to Customer Premise Equipment (CPE).
• Provide in‑depth customer education on all Metronet products and services.
• Earn commissions by explaining services and products to customers.
• Maintain professionalism with customers and associates.
• Work toward meeting key performance metrics.
• Perform other job‑related duties as requested.

Subject to all applicable state and federal laws.

• High School Diploma or GED.
• Experience with a telecom/fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work in various conditions, including attics, crawl spaces, and adverse weather.
• Physical ability to climb ladders up to 25 feet with proper safety equipment.
• Ability to lift and carry loads up to 75 lbs, including a ladder.
• Ability to use basic hand tools and specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license and satisfactory driving record.
• Willingness to work both independently and as part of a team.
• Legally authorized to work in the U.S.

• Perform on‑call rotation duties after regular business hours.
• Be available to work overtime, including holidays and weekends.
• Be willing to travel for training or other assignments.

• 80% of medical premiums paid by the company.
• Company‑paid disability and life insurance.
• Employee Assistance Program (EAP).
• 401(k) company match up to 6%.
• Equipment and resources provided on day one.
• Opportunities for advancement and professional development.
• Associate perks and discounts.
• Discounted Metronet service within serviceable area.
• Company‑paid logo attire/uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.

Metronet is an equal opportunity employer. We will not discriminate on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran.