Installation & Service Technician

Established and growing, machine design and manufacturing business, located in Ann Arbor, MI is searching for a field service technician interested in traveling to customer sites to install, train, and troubleshoot equipment. Machines have a PC computer user interface, PLCs, machine tool equipment, and occasionally robotics and conveyors. Travel averages 75% throughout the year. Strong troubleshooting and customer relationship skills are required.

• Installing new equipment and training customers
• Troubleshooting equipment
• Responding to customer maintenance calls
• Handling customer issues and making sure the customer is 100% satisfied before you leave the site
• Logging the results of customer visits in CRM system for future follow-up by anyone in the group and for reporting purposes.
• Escalating issues to the proper level if assistance is required to resolve the problem.
• Other responsibilities will include machine assembly for the Production Department and balancing parts in the Balancing Service Department depending on the needs of the business.

• Knowledge of programmable logic controllers and real-time control systems
• Experience troubleshooting automated machines
• Strong problem solving abilities
• Ability to collaborate successfully in a small team
• Willing to travel 75% on average during the year

• 2-10+ years experience (compensation based on years of experience)
• High School Diploma or GED, required

• Troubleshoot equipment, satisfy the customer
• Critical Success Factors
• Strong troubleshooting skills
• Person Specification
• Adaptable, team player

• Service Manager