Client Services Manager Adult Mi​/Act​/Cares​/Jail

INTERNAL UNION APPLICANTS WILL BE GIVEN FIRST CONSIDERATION FOR UNION POSITIONS

GRADE: 110

LOCATION:

555 Towner

UNION AFFILIATION: AFSCME 2733 Unit A

Under the supervision of a qualified professional Health Services Supervisor is responsible for working directly with consumers, natural supports, and other service providers to achieve specific treatment/support outcomes for consumers with mental illness. The Client Services Manager is responsible for completing needs assessment, developing, and updating Individual Plans of Service using a Person-Centered Planning Process, coordinating, and monitoring consumer services, directly assisting consumers in achieving desired outcomes and documenting consumer progress.

In addition, the Client Services Manager delivers evidence-based interventions directly and through referral to programming both within the organization and through community resources. All services are completed with recovery-oriented focus. As this position is an entry level professional position, applicants must have mastery of all core competencies by the completion of the probationary period.

The Adult MI team provides comprehensive case management services to clients with mental illness and/or substance use concerns (MHSUD). Additional teams (PATH) provide outreach to homeless individuals while offering mental health treatment.

The ACT team visits home and communities to help clients maintain their health in a community setting. Some clients may need daily contacts or 24/7 crisis support while others may only require weekly check‑ins. Services are tailored to client needs and may vary over time. This position requires some evening, weekend, and on call coverage.

The CARES provides case management support to individuals with mild/moderate mental illness.

The Jail Services team in the Corrections Division at the Washtenaw County Sheriff’s Office. This position requires second shift hours and weekend on‑call coverage. The LEADD team provides trauma‑informed, person‑centered care based on the goals and needs of a client instead of using the traditional criminal justice system.

The Residential team works with clients in group home settings to provide behavioral health care and support. Specialized residential settings are licensed Adult Foster Care settings working to provide specialized services to individuals with a mental illness and/or developmental disability.

• Completes comprehensive consumer needs assessment, including updated assessments based on changes in consumer needs or circumstances
• Leads the development and maintenance of an Individual Plan of Service using a person centered planning process for all assigned consumers, assuring that IPOS are completed within mandated time frames
• Assures that all outcomes are specific with regard to amount, scope, and duration of service
• Completes progress reviews at intervals defined by most current departmental policy

• Develops supportive relationship with assigned consumers to assure that the Person‑Centered Planning process and all services is consumer driven
• Coordinates and collaborates with a consumer’s network of care, including primary healthcare, family and natural supports
• Monitors and coordinates service delivery to consumers/families as specified in the IPOS
• Works with consumers to promote the outcomes specified in IPOS
• Directly supports consumers in resolving crises, coordinating additional services or supports where needed
• Supports individuals in developing crisis plans, which are incorporated into the IPOS
• Provides individual or group skill building services across multiple life domains
• Provides supportive, recovery oriented counseling within the context of other ongoing services

• Directly assists clients in securing and maintaining needed services and entitlements; e.g., housing, financial benefits, physical examinations, laboratory tests, etc.
• Assists…