Residential Support Specialist - Part time MM

Job Title

Residential Support Specialist (location is Miller Manor, Ann Arbor)

Residential Support Specialist Program Manager

This position is based in Ann Arbor, MI 48105

Part-time;
Thursday, Friday, Saturday 8AM-4PM

$19.04 hourly

Paid time off, vacation and additional holidays, Employee Assistance & Wellness programs, life and short-term disability for staff working 16 hours or more per week; optional 403(b) plan.

• Check visitors in and out, answer phones and monitor security systems
• Maintain safety and security of residents by monitoring all general access areas and enforcing program rules
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems
• Coordinate services for tenants and contact outside service providers as necessary
• Work cooperatively with other staff onsite in addition to visiting service providers; refer tenants to clinical and other staff as necessary
• Initiate maintenance requests
• Attend staff meetings, retreats and professional training sessions

• Depending on location, RSS staff may assist tenants with activities of daily living, including meal preparation, medication, shopping, and/or other hands‑on assistance.
• This position requires a weekly on‑call shift; on‑call shifts are compensated at hourly rates plus a bonus.
• This position requires training to begin within the first 30 days of hire. Some training will take place outside regular shift hours. All training time is compensated.

• High School Diploma or GED
• Ability to work well with diverse people, including other staff, in a non‑judgmental way

• At least one year's experience working with people who are homeless or struggle with mental illness, chronic health issues, and/or addiction disorders, and/or educational experience in social or behavioral science or relevant field
• Capacity to respond to crisis situations
• Strong verbal and written communication skills
• Computer skills: email, web searches, online documentation
• Possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, knowledge and/or acceptance of harm reduction principles

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be required to sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, be required to lift and carry items weighing up to 25 pounds, and to operate computer hardware systems.

Reliable transportation is required.

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended.

Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.