N Washington Support Coordinator - Site Based (Social Worker​/Case Manager

Job Description: 206 N. Washington Support Coordinator

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long‑term solution to homelessness.

Avalon Housing is a non‑profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

The N. Washington Support Coordinator provides outreach, care coordination, and housing support services to individuals in a supportive housing setting. The clients served by this position face many challenges, including mental illness, substance abuse disorders, chronic medical conditions or domestic violence, and chronic homelessness.

Utilizing a “Housing First” approach, the N. Washington Support Coordinator works closely with property managers to help tenants achieve housing stability and move beyond homelessness. The services staff also collaborates with community partners to ensure the coordinated delivery of a broad range of services that meet the mental, physical, psycho‑social, and housing needs of the individuals, either through direct service or linkage to appropriate resources.

Paid Time Off:
Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There are additional paid days off that allow for at least one paid day off per month.

Medical Benefits:
Full‑time employees can select from three medical insurance plans, including coverage options for you and your family. Avalon covers dental and vision insurance with no per‑payroll premium contribution.

Life and Disability Plans:
Employees working 16 or more hours per week receive life insurance and short‑term disability coverage;
Avalon covers the full cost of the premiums.

403(b) Retirement Plan:
Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

• Provide ongoing, active outreach and creative engagement to tenants, conduct comprehensive assessments, and help tenants develop action plans to achieve goals.
• Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans.
• Assist tenants in developing basic life skills, including tenant rights and responsibilities and maintaining an apartment.
• Provide budgeting/financial literacy support.
• Negotiate and advocate with external community resources.
• Link tenants to employment and skill development opportunities; assist tenants with accessing needed medical, mental health, substance use, and psychosocial supports.
• Assist tenants with conflict resolution among tenants and neighbors.
• Provide crisis intervention as needed.
• Work to build community and peer support among tenants, including participation in community programming activities.
• Meet documentation requirements as dictated by program need.

• Meet tenants where they are in their homes, in community centers, and in the larger community.
• Participate in team meetings, retreats, and professional training sessions; participate in on‑call rotation and occasional evening and weekend duty to support tenants when they need assistance.
• Provide guidance and support for activities of daily living.

• Bachelor’s or Master’s degree in a social or behavioral science or a relevant field, or three years of relevant experience working with individuals experiencing homelessness, mental illness, or substance use disorders.
• A valid driver’s license and reliable transportation.

• Skilled in crisis response situations.
• Strong verbal and written communication skills.
• Positive and enthusiastic attitude and strong commitment toward helping those in need.
• Strong organizational skills.
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, with ability to engage with individuals in their…