Crisis Stabilization Case Manager

SAWC Crisis Stabilization Case Manager Position Description

Eight million Americans are one paycheck away from becoming homeless. In Washtenaw County, 5000 people are experiencing homelessness. The Shelter Association of Washtenaw County (SAWC) was established in 1982 and is the primary provider of services and emergency shelter for Washtenaw County individuals. SAWC is housed at the Robert J. Delonis Center in downtown Ann Arbor. SAWC works with a diverse range of people struggling with homelessness, including first-time homelessness, veterans, domestic violence survivors, and people battling substance abuse and/or mental health issues.

Services are offered through our core programs:
Residential Emergency Shelter, Non-Residential, Shelter Diversion, Critical-Time Intervention, and Warming Shelter. The SAWC serves almost 1500 people annually.

Ending homelessness, one person at a time.

The Crisis Stabilization Case Manager is responsible for coordinating and conducting outreach with Washtenaw County Community Mental Health (WCCMH) to accept referrals to SAWC’s Housing Crisis Stabilization (HCS) 7-bed shelter program. Once admitted, they engage with clients, create individual service plans, provide referrals, and provide housing-readiness case management. They also provide referrals for basic needs and identify safe, affordable housing as soon as possible, following the “Housing First” model.

They work extensively with community resources and act as representatives of SAWC while liaising with several other agencies, including WCCMH case management and SAWC’s Mental Health Coordinator. SAWC is seeking a candidate who is familiar with individuals accessing mental health services and/or substance use services, and/or is interested in working with vulnerable populations. The position is scheduled during business hours, Monday through Friday, with occasional weekend and holiday work as needed.

The Crisis Stabilization Case Manager position may be temporary for at least 2 years. The position is funded through the WCCMH Millage Fund until 2028. If funding contracts are renewed, the position will sustain as funding allows.

The position is salaried and exempt. The base annual salary is $48,960. This role is represented by our Union, the Delonis Workers United of Ypsilanti, an Industrial Workers of the World chapter. Please note SAWC greatly values lived experiences and considers them during the hiring process.

We are a dynamic work environment that inspires hope in those we serve. Our building is open for operations 24/7; this role can work a majority of a daytime schedule but will require flexibility for early mornings or evenings to better engage with clients on your caseload.

• Assist where necessary with the orderly running of the Delonis Center.
• Manage assigned caseload of active cases of clients not primarily served in our residential program
• Transport clients as needed. A personal vehicle is likely needed; a company vehicle can be used if available.
• Meet with clients in the community, as needed.
• Maintain accurate, complete, and up-to-date client records and ensure compliance with funding guidelines through real-time data entries in the HMIS system.
• Support other case managers, as needed.
• Work weekends and evenings during winter months and holidays, as assigned.
• Perform other assignments as directed by supervisor.
• Have a thorough understanding of and utilize community resources, as appropriate to client needs.

• Review and process referrals from Washtenaw County Community Mental Health (WCCMH) for the 7-bed Housing Crisis Stabilization (HCS) program with SAWC’s Mental Health Coordinator
• Orient admitted HCS clients into the program
• Create an Individual Service Plan (ISP) with the HCS client for goals to stabilize mental health and find newer coping strategies
• Create a detailed housing plan to obtain supportive and/or permanent housing
• Attend monthly Care Coordination meetings for case review with WCCMH case managers/partners
• Ensure HCS clients are following ISP, being medication…