Case Manager, Critical Incident Response & Student Support

Department Summary:

The Dean of Students Office promotes student development and enhances the experience of undergraduate and graduate students through programs, services, partnerships/connections, and policy development that promote an inclusive campus climate and facilitate the successful navigation of campus life. The core work of the Dean of Students Office includes promoting a safe and respectful campus community, enhancing students Michigan experience, providing support services and managing critical incidents impacting students and the campus community, and recognizing and responding to the emerging needs within the student population.

Position Summary:

The Case Manager, Critical Incident Response & Student Support is responsible for: providing direct support to students of concern or in crisis; serving on the team responsible for providing support, resources, and referrals to student(s) of concern; coordinating the appropriate response, in collaboration with campus partners, to critical incidents that students experience; conducting initial assessment meetings with students, parents/family members, faculty, staff, and other parties regarding students of concern or critical incidents;

developing print materials and website content regarding student support and critical incident response; assisting with coordination and implementation of Parents & Family Weekend events; developing partnerships with other units to holistically support students and address multi-faceted needs; utilizing relevant theory and best practices related to crisis response and management and college student development; and contributing to the functions of the Dean of Students Office through support of its administrative, student support, programmatic, and crisis management functions.

Direct Student Support and Case Management (50%)

• Responsible for providing direct service to over 500 students (annually) who are experiencing personal/social difficulties, physical/mental health-related concerns, financial hardship/distress, basic needs insecurities, and/or academic, behavioral, or other difficulties who would benefit from intervention and referrals to on and off-campus resources and to ensure they receive developmentally appropriate interventions and support
• Respond to complex critical incidents that may involve significant injury or harm to a student(s), including extensive ongoing follow-up through comprehensive case management practices
• Conduct initial assessment meetings with students, family members, faculty, staff, and other constituents regarding a student of concern or critical incident to determine appropriate response, available support, and referral options
• Assess individual student needs and assist students with identifying, locating, organizing, accessing and utilizing necessary services and resources
• Coordinate appropriate, comprehensive, and effective intervention and communication between multiple university offices, academic units, health care providers, and community resources to meet student health, academic, financial, housing, social, and other needs
• Review and triage incoming student of concern referrals from faculty, staff, family members, students, and community members
• Assist students who are experiencing basic needs insecurities (financial, food, housing, and medical care/insurance) through building connections with relevant services and resources
• Serve on the DOS Emergency Fund Review Committee to evaluate emergency funding requests and determine student eligibility to receive emergency funds
• Manage students return to academic and campus residential environments following hospitalizations
• Teach and coach…