Member Services Representative

Crunch Ann Arbor & Ypsilanti – Membership Service Representative

Crunch is one of the fastest-growing fitness franchises in the world. With over 400 locations worldwide, Crunch Fitness is a leader in making your fitness goals possible. If you are passionate about helping others achieve life‑changing results, we want you!

• Assist members in selecting the right membership and supporting them through exceptional customer service and account management
• Advise potential members on the appropriate membership type and help them get started at Crunch
• Ensure that all members have access to a highly trained, professional fitness staff through the Crunch One Kick Off
• Serve as a subject‑matter expert on all Crunch policies and procedures
• Help members with baseline billing and membership questions and keep all member information up-to-date
• Develop strategies to engage and serve the member base, driving awareness about our services
• Maintain club cleanliness and general maintenance through consistent tidiness efforts

• Free Peak Results Membership
• Paid certification through NASM (Accredited by the NCCA)
• Free continuing education credits
• Gain industry experience while attending school
• Mentorship from a professional leadership team with combined 30+ years in the industry
• High school diploma or GED required
• Prior experience working at a franchised gym preferred but not required

Regularly demonstrate or explain proper physical fitness activities, techniques, and procedures. Regularly lift up to 50 pounds.

$12.48 – $12.48 per hour

Crunch Fitness is looking for energetic, enthusiastic people who are passionate about health and fitness to join our team. Working at Crunch is more than a job—it’s an opportunity to inspire others to reach their fitness goals. Our “No Judgments” philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.