Member Services Representative
Listed on 2026-01-06
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Sports/Fitness/Wellness
Health / Fitness / Gym / Pilates
Crunch Ann Arbor & Ypsilanti – Membership Service Representative
Crunch is one of the fastest-growing fitness franchises in the world. With over 400 locations worldwide, Crunch Fitness is a leader in making your fitness goals possible. If you are passionate about helping others achieve life‑changing results, we want you!
Core Job Responsibilities- Assist members in selecting the right membership and supporting them through exceptional customer service and account management
- Advise potential members on the appropriate membership type and help them get started at Crunch
- Ensure that all members have access to a highly trained, professional fitness staff through the Crunch One Kick Off
- Serve as a subject‑matter expert on all Crunch policies and procedures
- Help members with baseline billing and membership questions and keep all member information up-to-date
- Develop strategies to engage and serve the member base, driving awareness about our services
- Maintain club cleanliness and general maintenance through consistent tidiness efforts
- Free Peak Results Membership
- Paid certification through NASM (Accredited by the NCCA)
- Free continuing education credits
- Gain industry experience while attending school
- Mentorship from a professional leadership team with combined 30+ years in the industry
- High school diploma or GED required
- Prior experience working at a franchised gym preferred but not required
Regularly demonstrate or explain proper physical fitness activities, techniques, and procedures. Regularly lift up to 50 pounds.
Compensation$12.48 – $12.48 per hour
Crunch Fitness is looking for energetic, enthusiastic people who are passionate about health and fitness to join our team. Working at Crunch is more than a job—it’s an opportunity to inspire others to reach their fitness goals. Our “No Judgments” philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
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