Dispatcher - Courier Services

Employment Type

Full time

Day Shift

Trinity Health Ann Arbor Hospital

Full time, 40 hours a week

4:00pm-12:30am

Under the direction of the department Manager or delegate, the Lab Courier Dispatcher coordinates routes, assigning tasks to drivers, and maintaining communication with various stakeholders to ensure smooth operations. The dispatcher must exhibit strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.

• Provides direction to transporters, including assignment of duties to best meet the need of the patient. Answers telephone request of departmental services. Prioritizes departmental response based on the nature of the request and demand. Prepares requisitions for transport of medical supplies, hospital equipment or rental equipment. Records activity on forms as required by the department.
• Route Coordination:
  Plan, create, and optimize daily courier routes for efficient and timely deliveries.
• Real-Time Monitoring:
  Track couriers via GPS/dispatch software, adjust routes, and provide updates on deliveries.
• Communication:
  Serve as the main point of contact between couriers, clients, and the lab team, ensuring clear communication and problem resolution.
• Compliance & Safety:
  Ensure adherence to healthcare transportation regulations (e.g., HIPAA) and specimen-handling protocols.
• Problem-Solving:
  Quickly address delivery issues or delays and resolve client complaints.

• Reporting:
  Maintain and generate reports on courier performance, delivery times, and service levels.
• Vehicle & Equipment Management:
  Coordinate vehicle maintenance and ensure couriers have the necessary equipment for safe specimen transport.
• Training & Auditing:
  Assist in courier training and conduct audits to ensure compliance with protocols.
• Administrative Tasks:
  Track courier schedules, mileage, fuel usage, and vehicle logs.

• High school diploma required; associate degree or certifications in logistics or healthcare preferred.
• 2+ years in dispatching, preferably in healthcare or transportation logistics. Familiarity with medical courier services is a plus.

• Communication
  
  Skills:
  
  Strong verbal and written communication skills for interacting with couriers, clients, and management.
• Organizational
  
  Skills:
  
  Ability to multitask, prioritize, and manage time-sensitive demands.
• Technical Proficiency:
  Experience with dispatch software, GPS tracking systems, and Microsoft Office.
• Problem-Solving:
  Ability to make quick, informed decisions under pressure.
• Regulatory Knowledge:
  Understanding of healthcare transportation compliance (e.g., HIPAA, specimen-handling protocols).

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.