FullTime Chiropractic Front Office Billing Specialist

Positively Chiropractic | Annandale, VA Join Our Busy, Thriving, Family-Focused Practice!

Positively Chiropractic is a well-established, busy, and growing multidisciplinary chiropractic practice looking for an experienced, dependable, energetic full-time Chiropractic Front Office & Billing Specialist to join our team.

We are a family-oriented practice that values excellent patient care, teamwork, professionalism, positivity, and creating a welcoming experience for every patient who walks through our doors.

This is an important position within our practice. The ideal candidate is organized, confident, detail-oriented, comfortable with chiropractic/medical insurance, and able to keep the office running smoothly while providing exceptional patient service.

Minimum 3 years of experience in a chiropractic or medical office

Chiropractic billing and/or insurance experience

Comfortable working in a busy, fast-paced environment

Strong organizational and multitasking skills

Excellent communication and customer-service skills

Positive, friendly, professional attitude

Ability to work independently and problem-solve

Dependable and willing to take ownership of responsibilities

Comfortable learning and efficiently navigating Eclipse EMR

Willingness to work 1–2 Saturdays per month

Ability to serve as the office closer (10AM - 6PM or 6:30PM)

Be the primary patient greeter and create a warm, welcoming environment

Answer phones with a friendly, positive, professional voice

Receive calls, schedule appointments, reschedule and cancel appointments

Check patients in and out

Collect payments for all services rendered

Send payment links when needed

Clearly explain patient balances and billing information

Serve as the primary patient liaison between patients, providers, and the office

Maintain accurate patient information and communication in the EMR

Maintain accurate provider schedules and optimize appointment flow

Work toward keeping providers' schedules approximately 80% booked

Maintain and utilize the cancellation list

Help coordinate efficient patient flow throughout the office

Assist doctors and other providers with patient flow and office needs

Update schedules promptly based on phone calls, texts, emails, and voicemail messages

Verify patient insurance benefits

Obtain claim authorizations and ensure referrals are obtained when required

Understand and communicate patient financial responsibility

Navigate Eclipse EMR efficiently to review balances and billing information

Send patient bills as needed

Assist with chiropractic billing and insurance-related responsibilities

Ensure accurate collection of payment for services rendered

Complete and reconcile the Day Sheet

Check all emails, texts, Teams messages, and voicemail throughout the day

Before leaving each day, make sure all messages have been addressed and schedules updated appropriately

Upload X-rays into patient charts

Ensure required paperwork and identification are completed and collected

Maintain HIPAA compliance and patient confidentiality

Keep patient data current and accurate in the EMR

Purge/update data in Eclipse as needed

Keep front-office areas and personal work zone clean, organized and functioning efficiently

Assist other providers and staff whenever needed

As the office closer, you will be responsible for ensuring the practice is completely ready for the next business day, including:

Reconcile the Day Sheet

Confirm all payments and transactions are accurate

Review remaining emails, texts, Teams messages, and voicemails

Update schedules as necessary

Make sure patient communication has been addressed

Ensure the office is secure

Log out of all computers and systems

Make sure the office is organized and ready for the following day

The successful candidate will become comfortable using our practice technology and systems, including:

Eclipse EMR

Hourmine

Zocdoc

Email and text communication systems

Insurance verification and billing platforms

We are looking for someone who doesn't simply identify a problem—but takes initiative to find a solution and communicates with the team when assistance is needed.

You are someone who:

Loves working with people

Enjoys being part of a close-knit team

Is naturally organized and detail-oriented

Can multitask without becoming overwhelmed

Takes pride in keeping a busy office running…