Director, Customer Engineering Enablement

Job Summary

Experience: 10 years in a customer-facing or support role.

Clearance: Ability to obtain a Top Secret security clearance.

Location: Annadale, VA.

Director, Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organization’s pre-award solution engineering capabilities in support of revenue growth, deal differentiation, and customer confidence. It blends executive presence with deep, full-stack technical skills across advanced development technologies and tools, modern data architectures, and AI.

• This role has accountability for coordination across opportunity-assigned Developers, Architects, and Solution Engineers, ensuring consistent excellence in technical demonstrations, solution narratives, RFP responses, and overall solution readiness.
• Reporting directly to the Chief Solutions Officer, this highly visible role partners closely with Growth leadership and cross functional stakeholders to drive success on complex, high value pursuits while building a scalable, high performing solution engineering organization.

• Align solution engineering priorities with sales strategy and platform enablement objectives.
• Serve as a trusted advisor to Solutions, Growth, and executive leadership on technical solution engineering strategy, deal risk, and differentiation.
• Provide technical demonstration oversight and guidance on the organization’s most complex and strategically significant pursuits.

• Serve as the technical lead for Request for Information (RFI) and Request for Proposal (RFP) responses, ensuring technical accuracy and security compliance.
• Own standards for demonstration quality, technical solution storytelling, and technical RFP responses.
• Ensure consistent, compelling, and differentiated customer-facing solution delivery.
• Build reusable accelerators (demo environments, components, POC assets, playbooks, best practices) and enable others to scale delivery.
• As Technical Demonstration Lead, oversee demo readiness, environment quality, and data integrity.
• Ensure effective identification, documentation, and escalation of demo defects.

• Confidently present technical solutions to GS/Executive-level leadership and political appointees, simplifying complex tech into mission outcomes.
• Lead deep technical and business discovery sessions with federal stakeholders to uncover mission gaps, pain points, and legacy bottlenecks to scope agentic solution use cases, translate outcomes/ROI into an executable architecture, demonstration/proof-of-concept (POC) and activation plan.
• Partner closely with Growth leadership to influence deal strategy and positioning.
• Ensure solutions clearly articulate business value, differentiation, and outcomes.

• Coordinate with technical demonstration SMEs as assigned and allocated from internal and teaming partners.
• Translate customer and market feedback into actionable insights.

• 10 years of experience in a customer-facing or support role.
• 5 years of experience as a sales solution architecture or engineering manager in a technical, customer-facing role.
• 5 years of experience supporting, or selling to, Federal Government customers.
• Strong executive communication and presentation skills.
• Demonstrated ability to influence sales strategy and customer outcomes.
• Experience as a sales leader, managing a team.
• Ability to obtain a Top Secret security clearance.
• Experience with product and solution life cycles, building tools, architecting and developing for scalable deployments—including data platforms, ML platforms, AI infrastructure and generative AI—to support customer missions.

• Eleven Federal Holidays.
• Paid Time Off accrued each pay period.
• Parental Leave.
• Three medical plan choices with generous employer contribution.
• Dental and Vision insurance.
• Company-paid Short-Term and Long-Term Disability.
• Company-paid Life and AD&D Insurance.
• 401(k) with competitive matching and vesting schedule.
• Continuing education assistance.
• Medical, Dependent Care and Commuter Flexible Spending Accounts.
• Employee Assistance Program.
• Wellness benefits…