Lead Case Manager

SUMMARY:

The Lead Case Manager, as known as PRS Case Manager Supervisor, provides effective leadership and management to uphold Shineforth’s Trauma Informed Care Culture for clients, families, and staff. The Lead Case Manager provides adaptive leadership through supportive coaching and mentoring to Home Study & Post Release Service (HS/PRS) case management staff and is responsible for providing oversight to activities related to the completion of Home Studies and delivery of Post Release Services to unaccompanied children and their sponsors (caregivers).

This position ensures the creation of strong systems and methods of performance excellence with the goal of conducting Home Studies that assess for safety and suitability of placement and providing Post Release Services that promote successful integration of youth and support family reunification efforts. Shineforth works in collaboration with the Office of Refugee Resettlement (ORR) to provide home study and post release case management to unaccompanied children that are reunified with caregivers across the Mid-Atlantic and surrounding regions as well as other parts of the country.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Model and act in accordance with Shineforth’s core values.

Demonstrate and practice trauma informed leadership.

Provide oversight and coordination for all aspects of Shineforth’s Home Study and Post Release Services Program, including direct supervision of the HS/PRS case management team.

Assign referrals to individual case managers within the required timeframe, taking into consideration case manager workload, location and complexity of case distribution.

Provide initial and continuous training and professional development for HS/PRS case management team regarding responsibilities within the Caminos Program, including agency, state and federal policy updates and changes and best practice service provision.

Provide ongoing and continuous identification of community based resources, providers and services available to meet the needs of communities served by the program, ensuring that HS/PRS case management team has easy access to current and up to date resources.

Facilitate regularly scheduled individual and group guidance sessions for all members of theHS/PRS case management team, including part time and contract staff.

Actively participate in agency and community efforts to build culturally competent outreach, education, and interventions for the immigrant and refugee community.

Ensure adherence to Shineforth’ established performance metrics related to best practice contact requirements for youth and family, including phone and in person face to face visitation requirements.

Provide oversight and support necessary to ensure that all case managers submit detailed and thorough documentation in compliance with Shineforth and ORR requirements and reporting deadlines, including but not limited to: case notes, federal and agency data collection, programmatic reporting, assessments, care plan documentation, transition/discharge planning and post-discharge follow-up.

Acts as the primary point of contact for internal and external stakeholders.

Provide effective communication across departments and programs to ensure consistency and clear expectations across the interdisciplinary team.

Responsible for interviewing and onboarding new employees for the department. Integral in the orientation process for case management staff, teach clear expectations of the position and promoting a strong connection to the organization.

Required to maintain a reduced caseload, providing direct service provision of both Home Studies and Post Release Services.

Participate in the development and implementation of policies, procedures and reports to assure effective department functioning and documentation of activity and performance outcomes.

Promote team understanding of available Shineforth resources and assist with the facilitation of referrals as appropriate.

Maintain effective working relationships with families, children/youth, colleagues, consultants and community agencies.

Develop and maintain emotional intelligence for effective self-care and the role-model for…