Firm Operations Manager; or Director

Overview

The Firm Operations Manager is responsible for overseeing the day-to-day operational and facilities functions of a multi-office professional services firm. This role ensures the firm and all office locations operate efficiently, safely, and professionally while delivering a consistent employee and client experience. The Manager leads facilities management, vendor relationships, office services, space planning, and operational support functions. The ideal candidate has experience in a professional services environment (preferably accounting, financial services, or law) and is skilled at coordinating across multiple offices, departments, and leadership teams.

Salary Range $100,000 - $130,000 (depending on experience)

• Oversee daily facilities operations across multiple office locations, ensuring offices are well-maintained, fully functional, and professional in appearance
• Serve as primary liaison with property managers, landlords, and building management
• Manage office maintenance, repairs, and preventative service programs
• Coordinate office renovations, expansions, and space planning initiatives
• Lead all office relocations, buildouts, and furniture installations
• Ensure offices meet safety, security, and compliance standards

• Manage relationships with facilities vendors including cleaning services, maintenance providers, security, utilities, shredding, and office equipment
• Negotiate and review all contracts and monitor service level agreements to ensure quality and cost efficiency which includes the firm’s insurance needs
• Oversee maintenance contracts for office equipment (copiers, postage machines, etc.)
• Ensure firm licensing is up to date on all jurisdictions
• Manage corporate travel vendor relationships and office service providers

• Oversee procurement and inventory of office, kitchen, and supply room items across locations
• Manage common areas, conference rooms, and shared spaces to ensure a positive employee and client experience
• Coordinate catering, setup, and logistics for internal meetings, partner meetings, and firm events
• Support reception and front-office service standards across all office

• Develop and standardize office operations procedures across all firm locations
• Supervise and support office operations staff to ensure consistent service levels
• Monitor workloads and staffing needs for operations support functions and make recommendations to leadership
• Travel periodically between office locations to assess needs and ensure consistency

• Develop and manage facilities and office operations budgets
• Track expenses related to leases, vendors, supplies, and office services
• Partner with Finance on lease administration, facilities-related payments, and capital expenditures
• Oversee corporate credit card administration related to facilities and operations expenses

• Work closely with IT on physical infrastructure needs such as cabling, server rooms, and workstation setups
• Coordinate with HR on seating plans, onboarding workspace readiness, and office policies
• Support firm leadership with logistics for retreats, meetings, and internal events

• Facilities & Vendor Management
• Multi-Location Operations Coordination
• Project & Move Management
• Budget Oversight
• Communication & Service Orientation
• Problem Solving
• Organization & Follow-Through
• Relationship Management

• Full-Time, Regular

• Ability to sit and work at a computer for extended periods
• Ability to move throughout office spaces and building facilities regularly
• Occasional bending, reaching, and lifting of office materials up to 25 pounds
• Ability to travel between office locations as needed

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• Occasional travel to other firm office locations required
• Valid U.S. Driver’s License preferred

• Minimum 5+ years of facilities and operations experience in a professional services firm (CPA firm strongly preferred; law or financial services also considered)
• Experience supporting multiple office locations required
• Bachelor’s degree in Business, Operations, Facilities Management, or related field preferred (equivalent experience considered)
• Demonstrated experience managing vendors, leases, and facilities projects
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word) and facilities/work order systems preferred
• Professional, reliable, and service-oriented mindset

• Office operations and facilities support staff (as applicable)
• Functional oversight of office service standards across all firm locations

• Must be authorized to work in the United States.

This job…