Scheduling Agent

Typical Schedule

Monday - Friday, 8am - 4:30pm, Saturday morning rotations during Spring/Summer busy season

Fence & Deck Connection is seeking a Scheduling Agent to join our Anne Arundel County-based team. Candidate will be responsible for assisting the scheduling team with answering phones, calling clients to schedule appointments, and general office duties. Experience with Salesforce and CRM software preferred.

• Answer phones, general inquiries, and redirect clients to other staff as necessary
• Perform follow-up phone calls to ensure timeliness of response from other departments and agencies
• Schedule appointments from multiple lead sources (phone calls, Yelp, Angi, Google, etc.)
• Assist in general office duties and internal office/sales support

• Friendly and personable
• Energetic and great people skills
• Ability to work quickly and independently, as well as within a team setting
• Extremely detail oriented
• Great organizational skills, time management, and ability to multi-task
• Excellent oral and written communication methods and skills
• Competent with email and internet
• Knowledge of modern office procedures, methods and office computer equipment
• 401(k) + Company Match
• PTO
• Paid Holidays
• Life Insurance

For over 34 years, Fence & Deck Connection has designed and installed high-quality fences, decks, and screened porches for Maryland, Delaware, Virginia, and Georgia residential customers. In addition to residential installation, we are proud to be one of the most trusted providers of commercial railing, fence, and deck installation services in the entire Mid-Atlantic region.