Part Time Intermittent Card Specialist; Annapolis, MD

Job Summary

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real‑time Automated Personnel Identification System (RAPIDS) sites. Serves as an /Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC). Delivers  services to all personnel assigned to support customer commands, other military service personnel, retirees, dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).

Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data is accurate. Verifies identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards, performs DEERS updates in accordance with DoD regulations and AFI 36‑3026. Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, including active duty military, retired military, 100% disabled American Veteran (DAV) and their respective dependents and verified contractors.

Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions regarding identification card eligibility, application requirements and DEERS, and answers telephone inquiries. Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifies and updates PKI certificates, and provides other ICA services as necessary. May also be certified by DMDC as Site Security Manager (SSM) with responsibility for safekeeping, storing, and accountability of the CAC and related consumable materials.

Maintains RAPIDS equipment within the physical parameters and configurations established forms user maintenance on RAPIDS equipment.

The job duties listed above are representative and not intended to be all inclusive of what may be expected. A leader may assign additional or other duties aligned with the intent of this job.

• High School diploma or equivalent.
• 1+ years’ experience in a customer‑service environment.
• HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation (or equivalent private‑sector or federal agency experience).
• Proficient in oral and written communication to explain complex actions regarding military entitlements, allowances, and collections.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.
• Must be a U.S. citizen and possess a favorably adjudicated Tier 3 (NACLC) security investigation.

Title:

Part Time Intermittent  Specialist

Location:

Annapolis, MD
Grade: _PAII

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco‑free workplace. EOE/M/F/Vet/Disabled. This position is covered by the Service Contract Act (SCA). The pay rate and health and welfare allowance are specified in the applicable wage determination agreement. All employees must understand, comply with, and attest to the security responsibilities and controls unique to their position, and comply with all applicable legal, regulatory, contractual, and internal policy requirements.

Magellan is committed to providing equal employment opportunities to employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity and expression, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, disabled veteran or veteran of the Vietnam Era status, or any other factors protected by law.