Office Assistant​/Service Coordinator

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

We are seeking a highly organized and customer-focused administrative assistant to join our team. This position plays a critical role in supporting daily office operations, communicating with customers, scheduling appointments, helping coordinate inspections, and assisting with administrative tasks. The ideal candidate is friendly, patient, detail-oriented, and able to thrive in a fast-paced environment.

• Answer incoming phone calls and assist customers professionally and courteously
• Contact leads and schedule appointments for sales estimators
• Coordinate and schedule service appointments
• Pull permits and assist with permit tracking for various Maryland counties
  
  Schedule and coordinate inspections with local jurisdictions
• Maintain accurate customer records and documentation
• Communicate effectively with customers, field staff, inspectors, and office team members
• Assist with data entry, spreadsheets, and general administrative duties
• Support day-to-day office operations and collaborate closely with team members

• Strong customer service and communication skills
• Professional, patient, and friendly phone demeanor
• Excellent organizational and multitasking abilities
• Strong attention to detail
• Proficiency with Microsoft Excel and basic computer applications
• Ability to work independently while contributing to a team environment
• Scheduling or administrative experience preferred, but we are willing to train the right candidate
• Experience in construction, home services, or permitting is a plus

• Monday through Friday, 8:30 AM – 4:30 PM
• Occasional weekend lead follow-up and scheduling may be required

• Paid vacation time
• Medical, dental, and vision insurance
• Supportive team environment
• Training and growth opportunities