Office Services Specialist; On Call

Job Title

Office Services Specialist – On Call (Temporary)

The Office Services Specialist – On Call (Temporary) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

Annapolis Junction, Maryland (In‑Person. This role is primarily based at the main client site with occasional travel within a 25‑mile radius.)

The Field Support Specialist (FSS) provides backfill coverage within the assigned region, filling in for staff on scheduled and unscheduled time off. The position requires flexibility across multiple locations, including same‑day assignments based on unscheduled call‑outs. The FSS represents a critical role for customer satisfaction, continuity of business, and meeting service level agreements.

• Provides exceptional world‑class service to all clients in all forms of communication.
• Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.
• Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.

• Assists with copy/print production and/or monitors the copy/print equipment for satisfactory functionality.
• Provides binding services such as GBC, Velo, Coil, and Wire Internal.
• Performs daily key operations of convenience multi‑function devices, ensuring functionality and replenishing toner/paper.
• Performs duties of scanning and imaging documents and light copy/print reproduction services.

• Maintains the Office Services Center area in a neat and orderly fashion.
• Services and replenishes the pantry, conference, kitchen, or meetings areas.
• Provides general and preventative office maintenance & repair duties.
• Oversees office equipment maintenance and safety tests.
• Breakroom organization, cleaning, and stocking.
• Meeting room and conference room set‑ups.
• Monitors level of office supplies on the floors while replenishing.
• Inventories office supplies and orders accordingly.

• Provides reception or concierge (front of office) coverage as needed.
• Welcomes guests, receives and catalogs guest information, and orients new clients.
• Represents SPS Global and our clients positively in all interactions (in person, on the phone, and over email).
• Oversees the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service.
• Exhibits a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams.
• Receives guests and contacts associated client host, coordinates with Building Security, and manages access levels for clients.
• Answers and properly routes global calls.
• Logs visitors into the registration system.
• Provides light administrative support to staff as directed.

• Strong verbal and written communication skills.
• Excellent customer service skills.
• MS Office Suite experience with intermediate to expert competency.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD (Multi‑Functional Device) equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.

• High School Diploma (or equivalent) required.
• 6+ months prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adheres to all policies and procedures required.