Outpatient Assistant - Pathways

Position Objective

Functions as the receptionist for the back desk, greeting patients and answering incoming calls. Checking in the patients and ensuring appropriate forms are completed and signed by the patient.

• Answers intake calls, completing the encounter in EPIC to gather sufficient history of substance use and documents insurance details.
• Schedules appropriate appointments in a timely manner and refers caller to appropriate staff if needed.
• Interacts with clinical staff as needed. Attends and participates in staff meetings.
• Assembles new outpatient records with all contents needed.
• Provides support, maintains chain of custody and clearly and accurately labels outpatient urine specimens for drug screens according to established policies and procedures. Collects payments and provides receipts for drug screen payments as needed.
• Completes patient registration in the electronic medical record. Provides information and support to Pathways staff on the registration system.
• Provides administrative assistance to the Outpatient Department, managing office functions to include supply inventory, billing and invoices.
• Analyzes, sorts, composes and maintains statistical information for preparation of all reports such as C PI/QI reports.
• Posts charges on a daily basis.
• Coverage for the financial counselor as needed. Provides front desk coverage as needed.

• High school diploma or equivalent.
• Three years in a clerical position requiring inventory and entry of patient/business charges.
• 35 wpm and numerical skills and previous computer experience are required.
• Data entry and management of database software and exposure to medical terminology preferred.
• Ability to work flexible hours.
• Focused individual with experience in attention to detail is required.
• Previous job responsibilities that demand extensive public contact and innovative handling of difficult customer service requests.

• None

There is a reasonable expectation that employees in this position will not be exposed to blood‑borne pathogens.

Physical Demands – Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

$17.42—$26.14 USD

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full‑time employees
• Wellness Programs
• Employee Assistance Programs and more
• Benefit offerings based on employment status