Patient Service​/Front Desk Coordinator

About the role

As a Patient Service Coordinator at My Eye Dr ., you will provide personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience is required; training will be provided. The role reports to the Office General Manager and may require weekend and evening shifts.

Hourly wage range: $17.15 – $20.15, commensurate with experience and office location.

• Provide patients with a personalized check in/out process that is timely, seamless, and positive.
• Become a subject matter expert in insurance plans to verify and educate patients on options during check in/out.
• Assist in appointment confirmations and patient outreach in partnership with doctor availability.
• Manage multiple phone lines, greet patients and walk‑ins, schedule appointments, and assist office staff as needed.
• Cross‑train to other office support roles such as Eyewear Consultants and Optometric Technicians when required.
• Collaborate with doctors and team members to provide a seamless patient experience.

• Experience in a front desk, reception, or customer‑facing role supporting administrative duties and clerical tasks.
• Organized and able to prioritize multiple tasks under pressure while providing best‑in‑class service to patients and staff.
• Flexible, nimble, and agile with the ability to wear multiple hats.
• Friendly, caring, patient‑centric, and thrives in a fast‑paced environment.
• Team player willing to collaborate to deliver the best patient experience.
• Computer savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem‑solve and respond to patient service requests.

• Career‑specific training programs to grow and develop professionally.
• Opportunity to earn bonuses and commissions.
• Comprehensive benefits package: medical and dental coverage, tax‑free savings plans, life insurance, Vision coverage, associates' discounts on products.
• 401(k) with competitive company match.
• Paid time off and paid holidays from day one.

My Eye Dr . is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. My Eye Dr .

will not tolerate discrimination or harassment based on any of these characteristics.