Operations Analyst

** Operations Analyst - Remote*
* ** Towson, MD*
* ** Come build your career.*
* It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

** The Job** :

As an Operations Analyst within our Product Service Division, you will play a key role in driving operational excellence as a virtual team member. Your main responsibilities will include:

+ Designing and implementing standard operating procedures (SOPs) to improve productivity across the division.

+ Supporting the planning and execution of projects and strategic initiatives.

+ Delivering training and guidance to team members on operational processes and best practices.

+ Developing and maintaining efficient workflows to support operational outcomes and informed decision-making.

+ Enhancing internal and partner training programs by refining procedures, tools, and best practices.

+ Conducting financial analysis and preparing regular reports.

+ Managing and optimizing order processing and fulfillment.

** The Person:*
* You always strive to do a good job...but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also have:

+ 3-5 years of experience in customer service or operations roles.

+ Excellent verbal and written communication skills, with the ability to lead meetings and deliver presentations.

+ Advanced proficiency in Microsoft Excel, Word, and PowerPoint; experience with Power BI.

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Experience with SAP/TCIC systems.

+ Strong analytical skills to identify process gaps and drive improvements.

+ Willingness to travel up to 20% as required.

** The Details:*
* You'll receive a competitive salary and a great benefits plan:

+ Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.

+ Discounts on Stanley Black & Decker tools and other partner programs.

** And More:*
* We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:

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** Grow:
** Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

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** Learn:
** Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.

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** Belong:
** Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.

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** Give Back:
** Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go.

That's where you come in. Join us!

LI-VG1

LI-Hybrid

The Salary range for this position is $45,700.00 - $73,600.00

+ This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.

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+ The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.​

+ The successful candidate may be…