Senior Manager of Business Operations

We're looking for a Senior Manager of Business Operations to serve as the operational backbone of our growing company. This is a high-visibility, hands-on role that owns the processes connecting our leadership team, field operations, and clients for ESS O&M and Special Projects — from the moment a new contract is signed through client onboarding, invoicing, fleet readiness, and technician training.

The right candidate is agile, detail-driven, and comfortable switching between strategic process ownership and roll-up-your-sleeves execution in the same day.

• Lead the onboarding process for new clients as contracts are signed, ensuring a smooth, accurate start to every relationship
• Enter contracts with the pricing, billing terms, and scope detail required for invoicing, using the record standard agreed with the Contracts & Vendor Administrator.
• Manage a clean, well-documented handoff of each new client to the Client Relations team

• Own the end-to-end vendor and subcontractor onboarding process, from initial qualification through system setup, and hold the standard for what "approved to work" means for O&M and Special Projects work at ESS.
• Define and maintain onboarding requirements by vendor type, including insurance minimums, licensing, W-9 and tax documentation, safety and compliance certifications, and any client-flow down requirements from governing contracts.
• Approve new vendors before work is assigned or purchase orders are issued, and ensure no vendor performs work without required documentation on file.
• Ensure vendor records, pricing schedules, and agreements are set up completely and accurately in Salesforce and accounting systems, and that renewal and expiration dates are tracked.
• Coordinate with Operations, Accounting, and Client Relations so that vendor pricing, scope, and terms align with how the work will be billed to the client.
• Establish and maintain the vendor agreement and subcontractor agreement templates in partnership with leadership and outside counsel, and escalat non-standard terms for review.
• Monitor certificate of insurance and compliance expirations across the active vendor base and ensure lapses are resolved before they affect scheduled work or payment.
• Build and maintain the onboarding checklist, SOP, and tracking tools, and audit completed onboardings periodically for gaps.

• Own compliance and readiness for company vehicles and field equipment, ensuring registrations, inspections, licensing, and fuel/toll programs are managed on schedule
• Establish tracking and vendor processes so nothing lapses

• Help run and continuously improve the field technician training program, coordinating schedules, materials, and completion tracking
• Support onboarding for new hires, coordinating first-day logistics, equipment, and training schedules so every new team member starts strong

• Oversee planning of quarterly company events and other internal programs
• Take on cross-functional projects for the leadership team

• New clients are onboarded quickly and accurately, with zero contract details lost between signature and Client Relations handoff
• New Vendors and Subcontractors are onboarded, with zero contract details lost between signature and Regional Manager/Special Projects handoff
• The fleet is 100% compliant — no lapsed registrations, inspections, or licenses
• New hires are set up and productive from day one, technicians move through training on schedule, and quarterly events run smoothly
• Leadership trusts you as the person who makes…