Senior Technical Writer

* The final compensation offer will be determined by factors such as the candidate’s skills, qualifications, experience, geographic location, and other relevant factors.

We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.

Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We continuously challenge the status quo and empower organizations by delivering effective content solutions that help clients achieve their business objectives.

We are headquartered in Annapolis, Maryland, and have U.S. offices in North Carolina and Wisconsin, with additional staff located around the country, including Contiem employees working full-time at some of our clients’ facilities. Outside the U.S., our offices are located in India, the United Kingdom, and Australia. We are a global company, serving organizations of all sizes, including many of the largest brands in the world.

Our customers include leading brands in Publishing, Consumer Products, Healthcare, Technology, and Financial Services.

Contiem is seeking a Senior Technical Writer to lead and enhance the quality of documentation across our diverse client portfolio. This position requires someone who excels at managing multiple projects and embraces continuous learning. The ideal candidate brings 10+ years of technical writing experience, thrives in a fast-paced environment, and can confidently support clients with varying standards and expectations. They demonstrate strong writing skills and the ability to adapt their expertise to evolving client needs.

• Take a big picture view of large amounts of content, determining the content information model and the best way to simplify the authoring process for this content.
• Collaborate with subject matter experts (SMEs), project managers, and the writing team to ensure the documentation aligns with the prescribed standards and is communicated to the appropriate audience.
• Lead documentation projects from planning through publication. Effectively manage timelines, especially when handling multiple projects or clients. This includes keeping the project managers informed of developments and roadblocks.
• Create and update technical documentation for assigned products and projects for clients as required. Documentation could include Product Manuals, IOMs, SOPs, software user guides, and online help resources such as FAQs, knowledge base articles, and help desk content.
• Ensure documents are accurate and follow the clearly defined standards by the client and Contiem.
• Proofread their peers’ work, following Contiem or client guidelines, when applicable. Provide appropriate, comprehensive feedback and accept and incorporate feedback into their own work.
• Utilize content management systems to create and manage documentation.
• Advocate for the user experience by ensuring documentation is intuitive, helpful, and aligned with product design.
• Mentor and help develop the skill sets of junior writers to contribute to the growth of the documentation team.
• Learn new skills and implement new practices and procedures as required by Contiem or the client.
• Be detail-oriented and follow the best practices and principles of good technical writing.
• Other duties as assigned.

• 3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.
• Free medical, dental, vision, life insurance and disability coverage.
• 401(k) with 100% match of up to 4% of contributions and with immediate vesting.
• Professional Membership Reimbursement.
• Employee Referral bonus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.