Branch Member Service Associate Banking - Annapolis, MD

Overview

As a Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered role with formal training modules, allowing you to advance your career as you learn and apply new skills.

A solid compensation package and generous benefits opportunity are offered. This role may require travel to other locations on an as-needed basis and reliable transportation is required. Must have current or previous banking experience that includes opening new personal accounts.

• Empathizes with members and provides solutions to help them acquire and effectively use NASA FCU products and services.
• Identifies member needs to offer products that meet those needs and support the member's financial security.
• Responds to member inquiries regarding account operations, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards, and loan applications.
• Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposit, wire transfers, and stop payment setup and changes.
• Handles complex member situations such as deceased members, guardian ships, and representative payee accounts.
• Performs consumer loan application processing, document collection, and disbursements.
• Advises members regarding available insurance protection (life, disability, gap, etc.).
• May be temporarily assigned to other branches or departments (Call Center) to meet business needs.
• May be assigned duties to support other areas in the Credit Union and support Call Center queues (phone and email).

• MSA I – High school diploma or GED. A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial call center knowledge/experience with financial products. Cash handling experience required.
• MSA II – High school diploma or GED. Bank/Credit Union experience with at least 6 months of opening personal accounts (savings, checking, CDs, Money Market) and experience with specialty accounts (Trusts, Power of Attorney, Custodial, Guardianship, Estate, Foreign Accounts). Experience with sales/cross-selling.
• MSA III – High school diploma or GED. Bank/Credit Union experience with broad and advanced financial products (life and disability insurance, gap insurance) and advanced accounts experience (HSA, IRA, business accounts), loan processing, counseling, and advanced sales/cross-selling experience.

$21 - $24.50 an hour

• Branch Member Service Associate (MSA) I – Basic skill level:
  Less than two years of experience: $21.00/hr;
  Greater than two years: $22.00/hr.
• Branch Member Service Associate (MSA) II – Broad skill level:
  Less than two years: $23.00/hr;
  Greater than two years but less than four: $23.75/hr;
  Greater than four years: $24.50/hr.
• NASA Federal Credit Union offers a comprehensive benefits package including healthcare, 401(k), paid leave, and more.

Insurance and benefits start the 1st day of the month following 30 days after hire date. 100% credit union-paid benefits are provided where applicable.

Full-Time:
Health Insurance (two nationwide PPO plans to choose from), HDP with 100% employer contribution toward premium (HSA and FSA compatible), LDP, Dental, Vision, Voluntary Life Insurance (employee and dependent), Flexible Spending Medical and Dependent Care Accounts, HSA, Voluntary Short-term Disability, and more. Part-Time: 401(k) with employer match up to 6% and immediate 100% vesting;
Gain Sharing Bonus (eligibility rules apply);
Life Insurance/AD&D;
Vacation Leave;
Sick and Safe Leave; 11 Paid Holidays;
Education Assistance;
Employee Referral Bonus;
Credit Union Membership;
Employee Assistance Program;
Identity Theft Protection (additional fee for family members);
Pet Health Insurance;
Employee Discount…