Customer Success Architect - Bilingual

Doing meaningful work that makes an everyday impact on the world around you.

Growing your expertise and expanding your skillset with every project.

Thriving in a supportive team environment that inspires you to strive for excellence.

Headquartered in Broomfield, Colorado, Trace Gains, a Veralto company, connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data.

Reporting to the Senior Director of Professional Services Delivery, the Customer Success Architect is responsible for ensuring Trace Gains customers are successfully onboarded and implemented. This role will work with Trace Gains R&D, Sales, Support, Marketing and Customer Success (CS) on behalf of the customer and will be remote located in the eastern time zone of the United States.

• Onboard customers and drive the initial implementation, standards and integrations while effectively managing customer expectations
• Create and implement Trace Gains products, standards, best practices, and services. Ensuring they meet the requirements of scalability, performance, and maintainability
• Drive adoption of the Trace Gains products within the customer base
• Serve as a customer advocate while effectively collaborating with internal, cross‑functional teams including R&D, Sales, Marketing and Product
• Develop methods of implementation strategy that allow for continuous improvement in customer satisfaction and retention rates
• Build strong customer relationships from the user level to the executive sponsor

• Demonstrated ability to communicate fluently in Spanish and English, both orally and in writing
• B.S. or B.A. degree
• 3 to 5 years’ experience in a client facing role
• Previous experience consulting, and/or customer service/support skills
• Translate and interpret complex information accurately between Spanish and English for internal and external stakeholders
• Prior experience as a Customer Success Manager/Customer Success Architect and/or onboarding/implementing customers in a SaaS company is a plus
• Experience in the Food and Beverage industry and/or Supply Chain experience is a plus
• Ability to be a positive team player, willing to grow and change
• 10% travel required to customer sites, industry events, departmental meetings, all company events, in‑person seminars/networking events, etc. This may include overnight stays

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. The EEO posters are available here (plain text). We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.